Frequently Asked Questions (Order)
- Q. How to place successful order on SHOP.EXAM360.IN? For Successfully placing an order users need to follow the few easy steps: Open any product>> Click on Buy Now>> Set Quantity>> Again Click on Buy Now>> Fill the Required Details>> Select Shipping Mode (By default: Standard)>> Click on Check box>> Apply Coupon (If you have)>> Click "Proceed to Checkout" & Wait>> Pay via Paypal (Fill Debit / Credit / Master / Visa CARD Deatils for Non registered Paypal Users)>> After Successful Payment you get confirmation message.
- Q. Is it safe to place an order in Slow Internet Connections ? No, Exam360 recommed while placing any orders through this website your internet connection should have proper working speed, If you feel your network connection has some issues, we request our users to place an order once you have good internet speed.
- Q. Is 2G/ 3G/ 4G Connection safe while placing an order through EXAM360? Yes, We have tested many times, This website also works under 2G Network speed if it has good D/U Internet speed. However in 3G / 4G You can easily access and place an order. If you can able to open this webisite easily in 2G/3G/4G then you can place your order as well, But while placing an order don't close or Refresh your browser in the middle of the session while placing an order.
- Q. How to get Tracking ID after successfully placing an order/ Successful Payments? Once Your order is successful, You will get confirmation E-mail in your registered E-mail ID with Payment Slip. After successful payment please wait for few days i.e. 0-3 Business days or more. Exam360 order processing team will provide your the Tracking details to your registered E-mail once the item has been shipped. If you didn't receive any Tracking ID in-between 5 Business Days you can contact us in the given HELPLINE numbers.
- Q. What Happened If Payments not successful? If you can see your payments not successful, you can place your order again. But in case amount was deducted from your bank account by the payments gateway or shows unsuccesful message, In such cases you need to wait sometime to get the refund. If the refund was not made by the respective payment gateway in 2-3 Business days you can contact the respective payment gateway i.e. Paypal / Instamojo immediately. For any transations related issues you can also contact EXAM360 using the given HELPLINE Numbers.
- Q. Is it possible to Pay through Paypal / Instamojo, If I have Debit/ VISA/ Mater / Credit card ? Yes, It is possible. You can buy any products through EXAM360 if you have any of the given Cards i.e. Debit/ VISA/ Mater / Matro / Credit card. Paypal accept payments through Debit/ VISA/ Mater / Matro / Credit card. If you have registered account then a single click is enough to Pay and If you don't have registed account you can pay as well without registration, But you need to enter your Card Details in every purchase.
- Q. How to pay via PAYPAL in EXAM360, If I don't have any paypal account? Once you are going to Checkout i.e. "Proceed to Pay" you will be redirected to Payments Gateway page i.e. Paypal window. From there you can enter your User ID & Password if you have registered Paypal Account or If you don't have any paypal account you can click on "Pay with debit or credit card" directly and fill the CARD DEATILS i.e Master/ VISA / DEBIT/ CREDIT Card details & pay the Total Order Value.
- Q. Is it Safe & Secured to Pay via Paypal while purchasing anything from EXAM360 SHOP? Yes, It is 100% Safe & Secured. Paypal is an renouned Brand which accepts 130+ Currencies. Paypal uses End to End encryption with TLS 1.2 only connections. So, you can blindly Trust on Paypal i.e. "Paypal hai to SAFE HAI". For more details about Paypal Security visit https://www.paypal.com/ >> Security.
- Q. Is it Safe & Secured to Pay via INSTAMOJO while purchasing anything from EXAM360? Yes, All major Brands uses high class security to protect frauds transations. Instamojo is also a well known brand which uses high end security. So, you can easily pay through Instamojo with 100% Secured Guarantee. For more details about Security visit - https://www.instamojo.com/
- Q. Is my Debit / Mater / Mastro / VISA / Credit card details safe & secured while purchaing through EXAM360? Yes. SHOP.EXAM360.IN is an open source website where EXAM360 not saved or asked any Debit / Mater / Mastro / VISA / Credit card details of users. But While redirecting to the Payments Gateway they asked your card details which they saved in there own server which are 100% Safe & Secured.
Frequently Asked Questions (Support)
- Q. What is the meaning of shipping charges ? It is nothing but the Trasnsportation charges to ship the item from EXAM360 warehouse to the destination Pincode, This charges is flat for all products, In general, users or buyers need to pay a seperate shipping charges for each & every products, However we allow users to choose the shipping method as per there choice i.e. STANDARD Shipping & EXPEDITE shipping. Generally the STANDARD shipping charges has flat rate of Rs. 50-70 for 1 Products & for Expedite it is up to Rs. 150. Read More Delivery Policy Terms & Conditions
- Q. How do I know that I have entered correct address on EXAM360 ? While purchaing any products from this website, We request to enter the correct address & Mobile nos as per the given fields, Don't enter Incomplete Name, Without Landmark, Invalid House No, Etc. To read the instaructions please refer to Delivery Policy Terms & Conditions
- Q. What happened, If i entered wrong address ? EXAM360 despatch all products after Address validation. However, Strictly it the responsibility of users to enter the correct details. If we failed to validate your address, we may shipped the item to the wrong address as per the Order Details. During Delivery if any issues occured or any losses / Damages, Exam360 will not be liable for such type of losses / damages. Read More Delivery Policy Terms & Conditions
- Q. How to Request for Correct address, If i have entered wrong details by mistake? If the Order item is not shipped we can change your order address as per the requests, But If the item is shipped then we couldn't accept any such requests. We recommend all users if by mistake they entered any invalid/ wrong details, please contact EXAM360 Team immediately after placing an order & request them to Change / Correct your address. For more details Contact Us.
- Q. Is it safe to enter Work Place / Office address while purchasing through EXAM360? Yes, It is safe but we recommend to use only residential address. However if you dont have any choice, then only you can use. But While entering office address please give proper details i.e. Your Full Name, Designation, Room No, Office Floor, Office Name, Gate No (If any), Locality, Nearest Landmark, Active Mobile No., Etc. Most courier partners not allowed to enter the Office / Work place campus to deliver the Products. In such cases they basically deliver the product to the Security Gate. Sometimes they failed to Contact over phone while out for delivery. So, If you entered work place address please inform your security Gate about your Order. Read More Delivery Policy Terms & Conditions
- Q. How to track my order in Real-Time Location? Yes, You can track your order in Real-Time basis directy through the respective logistic website. Once you receive confirmation E-mail from EXAM360, You will get the Tracking ID & direct link to Track your order. We recommend to track your order in regular basis. Read More Delivery Policy
- Q. Is logistic Partner's deliver the product to my Door Step? Yes, They will deliver the product to your door step if you have entered correct address. But if the address is not tracable / Insufficient in such cases you need to pick the product from the nearest logistic partners branch office by showing the Valid Tracking ID, Original ID card.
- Q. Is my product Original which I have ordered through EXAM360? Yes, You can blindly trust on EXAM360 for Authentic Product. Here we don't have any Middle Man / 3rd Party Vendor / Seller line other E-Commerce market place websites. So, all products which are listed on this websites are 100% Original. Get the best shopping experience with Blind Trust.
- Q. What are the conditions for cancelling my orders? Yes, We allow all users to cancel there Order before shipment. There is no such hard & fast rules for cancellation of your order. Generally we practice cancellation request if the item is not SHIPPED. After shipment no cancellation request will be entertained. To Cancel your order & get the refund instantly please contact us using the given HELPLINE number. For more details about cancellation policy please refer to Point 12 under Terms & Conditions
- Q. Why the Product Price is Not fixed / fluctuating on EXAM360? As per the market demands the pricing of the products generally goes ups/downs. However, we are trying our best to maintain a fixed Rate for each products. This mainly happends due to Surplus products / During Crisis. For More details about Pricing please refer to Point No - 5, 6, 8, 10, 19 Terms & Conditions
Frequently Asked Questions (Return & Replacement)
- Q. Why showing variable Pricing of same product(s) on EXAM360 (Group) websites? The Variation on product(s) pricing is due to the variable commissions charged by the respective Payment Gateway as well as the shipping charges, Exam360 Warehouse Locations. So, In various groups website of EXAM360, You may see different pricing for the same product(s). So, we request all our users to check properly before purchasing as per there suitability. Read More about Pricing underTerms & Conditions
- Q. Is EXAM360 capable to deliver my Order to Rural / Village/ Urban Area's? Yes, We Can !! EXAM360 uses top 10 Logistic partners to deliver the order item through our 1.55 Lacks Pincodes. The respective logistic partners can deliver your order to Gramin / Village / Remote Location as well. But the Delivery time may takes longer as compared to Urban loaclity. For more details please read Delivery Policy
- Q. How do I file a Return Request? You can easily file a return request as per the procedure given under Easy Return Policy. Users need to follow few steps for EASY RETURN, But before filing any complain please read the General Terms, Return/ Replacement Criteria under EASY RETURN POLICY. For successful return users need to file a return request in between 10 Days from the date of receiving the product(s). After 10 Days no return request will be entertained. Read More about How to Complain
- Q.Under what conditions can I register return request for my product(s)? If the Product received differs from what was placed, customers can file a return request upon receiving the product.Now if the return request is raised within 48 hours we will fast track the return procedure ,failing this time window may lead to delaying the return request proposal.Read more about Easy Return Policy
- Q.Under what conditions will my return/replacement request be accepted? Upon registering the return or replacement request we will enquire thoroughly if the error is done from our side or not, if it is found that the error was from our side we will accept your return/replacement request subjected to certain conditions which are mentioned in the Easy Return policy page.Buyers are requested to go through the age thoroughly. Read more about Easy Return Policy
- Q. How to do successful return & best time to place return request ? We always encourage our customer to check the consignment immediately after receiving it, if any discrepencies found please report it to us immediately because the whole return or replacement procedure takes some time for enquiring if the problem arises from our side or third party courier service provider, even if it is found that false return/replacement request is raised it will not be entertained.Buyers are requested to go through the 'Easy Return' page. Read more about Easy Return Policy
- Q.Who will ship the item requested for return/replacement? We always encourage our customer to check the consignment immediately after receiving it, if any discrepencies found please report it to us immediately because the whole return or replacement procedure takes some time for enquiring if the problem arises from our side or third party courier service provider, even if it is found that false return/replacement request is raised it will not be entertained.Buyers are requested to go through the 'Easy Return' page. Read more about Easy Return Policy
- Q.How will I ship return/replacement item? We operate through Third party Courier service provider and in some places we can arrange the return by our third party courier service ,but if the Pin code is not servicable by our third party courier the buyer has to ship the item himself. Read more about Delivery Policy
- Q. What can I do if the Buyer Pin Code is not serviceable under reverse pickup? If the buyer pin code is not servicable the buyer has to self ship the product and the amount of shipping will be refunded after successful receiving of the product in our warehouse.If we receive the product in perfect condition we will initiate the refund process within 48 hours.Go to the 'Delivery Process' point in Delivery Policy page. Read more about Delivery Policy
- Q. Who will decide the Partial Refund Value ? The amount of the 'Partial Refund' is decided by the fulfil centre of the EXAM360.If any problem occurs in our fulfilment centre EXAM360 will give full refund under Buyer Protection policy.Buyers can read about this 'Buyer Protection'under 'Terms and Conditions' page. Read more about Easy Return Policy
Frequently Asked Questions (Grievance)
- Q. What is the meaning of shipping charges ? It is nothing but the Trasnsportation charges to ship the item from EXAM360 warehouse to the destination Pincode, This charges is flat for all products, In general, users or buyers need to pay a seperate shipping charges for each & every products, However we allow users to choose the shipping method as per there choice i.e. STANDARD Shipping & EXPEDITE shipping. Generally the STANDARD shipping charges has flat rate of Rs. 50-70 for 1 Products & for Expedite it is up to Rs. 150. Read More Delivery Policy Terms & Conditions
- Q. How do I know that I have entered correct address on EXAM360 ? While purchaing any products from this website, We request to enter the correct address & Mobile nos as per the given fields, Don't enter Incomplete Name, Without Landmark, Invalid House No, Etc. To read the instaructions please refer to Delivery Policy Terms & Conditions
- Q. What happened, If i entered wrong address ? EXAM360 despatch all products after Address validation. However, Strictly it the responsibility of users to enter the correct details. If we failed to validate your address, we may shipped the item to the wrong address as per the Order Details. During Delivery if any issues occured or any losses / Damages, Exam360 will not be liable for such type of losses / damages. Read More Delivery Policy Terms & Conditions
- Q. How to Request for Correct address, If i have entered wrong details by mistake? If the Order item is not shipped we can change your order address as per the requests, But If the item is shipped then we couldn't accept any such requests. We recommend all users if by mistake they entered any invalid/ wrong details, please contact EXAM360 Team immediately after placing an order & request them to Change / Correct your address. For more details Contact Us.
- Q. Is it safe to enter Work Place / Office address while purchasing through EXAM360? Yes, It is safe but we recommend to use only residential address. However if you dont have any choice, then only you can use. But While entering office address please give proper details i.e. Your Full Name, Designation, Room No, Office Floor, Office Name, Gate No (If any), Locality, Nearest Landmark, Active Mobile No., Etc. Most courier partners not allowed to enter the Office / Work place campus to deliver the Products. In such cases they basically deliver the product to the Security Gate. Sometimes they failed to Contact over phone while out for delivery. So, If you entered work place address please inform your security Gate about your Order. Read More Delivery Policy Terms & Conditions
- Q. How to track my order in Real-Time Location? Yes, You can track your order in Real-Time basis directy through the respective logistic website. Once you receive confirmation E-mail from EXAM360, You will get the Tracking ID & direct link to Track your order. We recommend to track your order in regular basis. Read More Delivery Policy
- Q. Is logistic Partner's deliver the product to my Door Step? Yes, They will deliver the product to your door step if you have entered correct address. But if the address is not tracable / Insufficient in such cases you need to pick the product from the nearest logistic partners branch office by showing the Valid Tracking ID, Original ID card.
- Q. Is my product Original which I have ordered through EXAM360? Yes, You can blindly trust on EXAM360 for Authentic Product. Here we don't have any Middle Man / 3rd Party Vendor / Seller line other E-Commerce market place websites. So, all products which are listed on this websites are 100% Original. Get the best shopping experience with Blind Trust.
- Q. What are the conditions for cancelling my orders? Yes, We allow all users to cancel there Order before shipment. There is no such hard & fast rules for cancellation of your order. Generally we practice cancellation request if the item is not SHIPPED. After shipment no cancellation request will be entertained. To Cancel your order & get the refund instantly please contact us using the given HELPLINE number. For more details about cancellation policy please refer to Point 12 under Terms & Conditions
- Q. Why the Product Price is Not fixed / fluctuating on EXAM360? As per the market demands the pricing of the products generally goes ups/downs. However, we are trying our best to maintain a fixed Rate for each products. This mainly happends due to Surplus products / During Crisis. For More details about Pricing please refer to Point No - 5, 6, 8, 10, 19 Terms & Conditions
Frequently Asked Questions (Order Cancellation)
- Q.Under what condition will I get partial refund? Partial Refund is depended on certain conditions and our fulfil centres has every right to deduct charges like both way shipping charges and processing fees.Buyers are advised to go through the 'Partial Refund' point under Return Policy page.Read more about Easy Return Policy
- Q.Who will decide the Partial Refund value? Exam360 reserves the right to decide the amount of Partial Refund.If buyers thought of any discrepencies happened in the process they can register complaint through proper channel which is mentioned in the REGISTRATION OF COMPLAINTS section.Read more about Easy Return Policy
- Q. In which bank account the Refund will be initiated ?? The Refund amount will be transferred to bank account of customers directly.Read more about Easy Return Policy
- Q. How to Check the Refund Amount? The Refund amount will be transferred to bank account of customers directly.Customers can check the refund account by mini statements or simply login to their respective inter banking facility.Read more about Easy Return Policy
- Q. How long does it takes to process Refund ? Upon receiving the product from the customer the product will be examined in fulfil centre of EXAM360.If no discrepencies found we will initiate the refund process within 48 hours.Read more about Easy Return Policy
- Q.How much time does it take to return/replacement an order? Customers need to raise the return/replacement order within 10 days of receiving the product.Customers are advised to go through the 'General Terms' point under Return Policy information page.Read more about Easy Return Policy
- Q.How to cancel the order? Customers have to raise the order cancellation request to us through official EXAM360 e-mail id or they can call us in 7370005777.It is always advisable from us if wrong item is ordered please cancel the order within 0-4 hours.Read more about Terms and conditions
- Q. What is “Out of Stock” ? 'Out of Stock' simply means that there is no stock of the item in our warehouses.If any order is placed and it is found that there is no stock of the item we will fully refund the amount we charged from the customer.
- Q.If product is not in stock then what will happen ? Full amount will be reimbursed to customers through which the amount was debited.
- Q.What are the available modes to get refund? The refund amount amount will always be credited through online mode only.
- Q.How do I track the status of my return request? Upon receiving the package from buyer side the received product will be verified by our Quality Control team and after successful verification we will intimate the buyer via e-mail or any other mode of communication. Read more about Easy Return Policy
- Q. Do You need to pay for returning the Product? If your pin code is not servicable by any of our third party courier service provider the buyer has to ship the product himself.In that case the shipping amount will be refunded upto certain limit. Read more about Delivery Policy
- Q. How much time does it take to process the Return / Refund request? If the returned product is received within 10 days and the product will be examined by 'Quality Control Team',after examining the product if it is found that the product is in good condition, we will initiate the process of refunding within 48-72 hours. Read more about Easy Return Policy
- Q.If Return / Replacement Request is not accepted what can I do then ? If the customer is not satisfied with primary response given by our executive he/she can raise the issue further to the second level.Basically we divide the registration complaints in three stages, if the customer is not satisfied with first two stages he/she may approach the "Superintendent of EXAM 360".Read more about Registration of Complaints
- Q. How is the process of refund initiated by EXAM360 SHOP ? We refund the amount through bank transactions only and the refund process generally takes 48-72 hours.The refund amount also include shipping charges upto maximum Rs 80/-.Read more about Easy Return Policy
- Q. What is Partial Refund ?? If the returned product is received in damaged condition no complete refund process will be initiated and the amount will be decided upon the condition of the book .Read more about Easy Return Policy
- Q. If I am not present at Home / Door Locked then what happened with the Order ? Normally the Courier Delivery boy attempts two to three times to the address provided by the customer.Customers are requested to go through 'RTO(Return On Origin)'point in the Delivery Policy page. Read more about Delivery Policy
- Q. If I failed to receive the item from the Courier companies then what will happen? After 2-3 attempts to the designated delivery address Courier Company initiate RTO(Return On Origin).While preparing the RTO the courier company again allow the customer to "claim" the item directly from the customer.Read more about Delivery Policy
- Q. How to get the Contact details of the Logistic delivery boy / Postman ?? We operate through third party courier service provider and after booking our customer's item we immediately intimate our customers with the tracking id through e-mail.It is not practically possible for us to provide our customers the contact details of the Logistic Delivery boy/postman.In these case we suggest our customers to find the address of the courier service and contact to the courier service provider themselves to get contact details of the Logistic delivery boy.Read more about Delivery Policy
- Q. Does the Logistic partners of "shop.exam360" deliver the item(s) to my door step? Yes the courier boy/representative of the courier company deliver the item(s) to the door step of our customers.But,There are also some other factors on which the "Door step"delivery depends.Read more about Delivery Policy
- Q. What happened If I received Wrong / Damaged Product ? Upon receiving the product if it is found that the product is in damaged condition the customer has to intimate us through e-mail within 48 hours with proper documents like photography of damaged product, upon completion of the matter from our side we will contact customers and give them necessary instructions to fillow.Read more about Easy Return Policy
- Q. Who bear the Courier Charges if any item despatched is damaged / wrong ? Upon thoroughly investigating the case from our side if it is found to be genuine case we will refund the price of the book in addition to courier charge paid by customer (courier charge paid by us is restricted to maximum Rs 80).Read more about Easy Return Policy
- Q. Under What Conditions will Refund / Return / Replacement not be accepted ? The Refund/Return/Replacement depend upon certain conditions,we request our buyers to go through the 'Easy Return Policy'page thoroughly.Read more about Easy Return Policy
- Q. What to do if the Estimated Delivery time is over ? we operate through third party courier service provider and it normally takes 4-6 days to send the package from our warehouse to the destination pincodes throughout India.If the pin code is located in remote location it may take some more time.Customers are requested to go through the 'Delivery Timing'point in Delivery policy page.Read more about Delivery-Policy
- Q. What is Standard / Expedite Shipping ? Standard shipping means regular packaging with the normal delivery time whereas 'Expedite Shipping' means better packaging with fast delivery time.Note: Shipping charges involves cost of packaging plus fuel charges plus third party courier service charge.Read more about Delivery-Policy
- Q. Why the shipping charges is charged from Buyers while placing an order ? The price which is displayed in Exam360(group websites) is the price of the product itself.In order to deliver the product from our warehouse to customer we need to charge the packaging of the product plus charge of fuel plus charge charge of third party courier service.the combine charges of the aforesaid charges taken from customer as 'Shipping Charges'.Read more about Delivery-Policy
- Q. What to do if courier delay in delivery ? When we book the shipment through third party courier service we communicate with our customers through official e-mail id and provide the tracking-id of the consignment.Buyers continiously can track the consignment through the official website of the respective third party courier service which will be mentioned with the tracking id.If buyers can not get the delivery within the stipulated time they are requested to contact us through offcial e-mail id/helpline no and register their complaints.Also there are certain conditions on which delay of courier depends.Buyers are requested to go through the 'Delivery Policy' page. Read more about Delivery-Policy
- Q. How do I track my order ? When we book the shipment through third party courier service we communicate with our customers through official e-mail id and provide the tracking-id of the consignment.Buyers continiously can track the consignment through the official website of the respective third party courier service which will be mentioned with the tracking id.Read more about Delivery-Policy
- Q. What Charges are included in Shipping Charges ?? The Shipping Charges involves the charge of packaging plus the charge of fuel plus the charge of third party courier service.
- Q. How do I track my order ? When we book the shipment through third party courier service we communicate with our customers through official e-mail id and provide the tracking-id of the consignment.Buyers continuously can track the consignment through the official website of the respective third party courier service and name of the company will be mentioned with the tracking id.Read more about Delivery-Policy
- Q. If I entered Office / Work Place address then, How logistic partners will work? Normally the third party courier boy contact the customer before going out for delivery to the address provided by the customer.(NOTE:if the item is shipped through India Post or any government owned courier company they may not call customer) If no secondary address is provided and there is no person to receive the item the courier company may initiate the RTO(Return on Origin) that's why we always tell our customer to provide valid and proper contact address while placing an order.Buyers are requested to go through the point 'RTO'(Return to Origin)in 'Delivery Policy' page.Read more about Delivery-Policy
- Q. If Item shows delivered but item is not received, Then what to do ?? If the item is showed delivered in the official website of the third party courier service provider but the item is not delivered to the customer in that case customers are advised to contact us immediately through the official id or EXAM 360 help line no provided with valid order details or tracking id.Upon receiving the complaint we will investigate the case first and if it is found to be genuine case we will raise the incident with our third party courier service provider and necessary solution will be given to our customers immediately.Read more about Delivery-Policy
- Q. Can I change the shipping address once item shipped ? No,it is not ossible.the change of shipping will be accepted untill it is handed over to our third party courier service provider.Buyers are requested to go through the 'Change Order Address' point under 'Delivery Policy page.Read more about Delivery-Policy
- Q.What is RTO? RTO stands for Return to Origin.If Courier do not able to make the delivery to the address provided by the customer several times the courier company initiate RTO which means the shipment will be returned back to us.To know more about RTO please go through the RTO section under 'Delivery Policy' page.Read more about Delivery-Policy
- Q.Who bear the RTO charges? Normally Private courier companies charges RTO.In these cases we will investigate the case whether the problem arises from our's end or customer end,if it is found that the problem arises from our end EXAM360 will bear the charges else it will be deducted from customers.
- Q.What happened after an RTO is received by EXAM360 SHOP ? Upon receiving the RTO we will investigate the case and if it is found that the fault is arose from our side EXAM360 shop will bear the charge of RTO else it will be deducted from the customer.Read more about Delivery-Policy
- Q. What are the modes of Payments available ? Right now we offer our services through online mode of payment only.But, we assure our customer that another popular payment method 'Cash On Delivery(COD)' will be introduced very shortly.
- Q. What are the modes of Payments available ? Right now we offer our services through online mode of payment only.But, we assure our customer that another popular payment method 'Cash On Delivery(COD)' will be introduced very shortly.
- Q. Do I need to register in paypal/instamojo to make payments ?? No,it is not necessary. But,if buyers want to use the service of these two payment method for any other transaction they can register themselves.We are not associated with these kind of registrations in third party payment companies.
- Q. Can I use Instamojo for Payments ? Of course, it is completely safe and secure.We give our customers 100% assurance of security of their data.
- Q. Is my payment gateway safe & secured ?? The two payment gateway companies i.e Paypal and Instamojo through we are managing our online paymentsare one of the most trusted payment gateways currently operating in India. Buyers can bank upon their trust in these two payment gateway companies.
- Q. Do Exam360 Shop save any ATM / Card details ? No, EXAM360 do not save any ATM/Card details, though the payment gateway service providers may ask permission from buyers to save their ATM/Card details in order to provide hassle free transactions through these payment gateway companies.EXAM360 do not associate with these type of practices and we never save any ATM/Card details.
- Q. What should I do if my transaction is failed ? If this situation arise customer has to make another successful transaction in order to get the item from us.
- Q. What should I do if my transaction is failed and the amount is deducted? The standard practise in this case is to wait for a time period of 7 days, if then the problem does not get resolved customers first contact the payment gteway company and intimate the bank whose card or internet service is used by the customer.
- Q. How to get confirmation about “Payment Successful” ? The confirmation of 'Successful Payment' will be sent to the customers through e-mail id.The Successful Payment confirmation may be sent by the payment gateway company or by us.
- Q. If any unauthorized deduction made then Whom Should I contact ? If this situation arise we advise our customers to contact us through official e-mail id of EXAM360or Help line number provided in the website(s).We will give necessary instructions to get these things resolved as quickly as possible.
- Q. How to Contact EXAM360 SHOP? Buyers can contact us through official e-mail id of EXAM360or Help line number:7370005777 provided in the website(s).
- Q. How to Contact EXAM360 SHOP via whatsapp? Buyers can contact us via Whatsapp through the number 7370005777.
- Q.If EXAM360 Suspect any Fraud Activities the what happened ?? We will immediately intimate our buyers through official email id of EXAM360 to their e-mail id which were registered to us and we will contact our customers to their provided mobile number(s).
Subscribe to:
Posts (Atom)
.png)
.png)
.png)
.png)
.png)
.png)
No comments: