Live Updates - News & Information

Update Sl. No - 37011 | Topic - Check Your Order Status | Date Released - 04/03/2023.

We are officially declaring that the "Order Status Portal" is successfully launched. As lots of our valuable customers may faced issues previously and they reported complaint as well. To overcome from such type of problems now we can assure all our valuable customers that EXAM360 ORDER STATUS PORTAL will help them in many ways:

Top Benefits of Order Status Portal:
  1. If any customer want to use any Email Extensions like, and others such type of extensions (Excluding, In such cases, customer may-not receive any E-mail updates. If they didn't receive any confirmation or updates through email, in that cases users can directly cross verify the orders status by entering the registered Email id or Phone number to get the Order Id and Tracking Ids to track the shipment.
  2. While making any purchase through EXAM360® (INDIA) Website or Android Applications, sometimes due to the slow internet connectivity the transaction may failed or amount were deducted by the Payment Gateway. In such cases users can directly cross verify the status of order by entering the registered Email id or Phone number to get the confirmation of the order status. After entering your registered email id or phone number, if no details found, it simply indicates that the payments failed or not completed due to slow internet speed or any technical cause. In that cases users need to follow-up the Bank Accounts frequently. Generally Payment Gateways credit the refund within 0-3 Business days.
  3. Using the portal users can directly visit the official url of 'EXAM360 CONSUMER GRIEVANCE' i.e. for any type of complaint. 

Update Sl. No - 37010 | Topic - User can use "ECG" (EXAM360 CONSUMER GRIVANCE) Cell | Date Released - 17/02/2023.

We are happy to announce that we have successfully launched the Support Portal, using which you can easily file a complain related to your orders, also you can give your feedback suggestions and also get a chance to display your feedback on the Public Portal i.e. on Https:// The main aim of this portal is to handle all customers query using one roof. During the mean time, you may face some technical glitch, which our backend team is fixing the bugs and errors also you can report content errors and many more features available. To know more details about the Portal, Visit -

  1. Consumer can lodge complain and get immediate response.
  2. Consumer can request any Books which our internal team investigate and trying to arrange (If possible).
  3. Consumer can check the complaint status and use other features.
  4. All Complaint will be monitored and you will get response within 24-72 hrs.
  5. Last but not least, we love to make a bonding with all our valuable customers. 

So, all other existing Helpline Numbers, Emails , What'sapp will no longer be available w.e.f 31-March-2023 for any type of complain or feedback & suggestions. However, the existing Numbers, Emails, What'sapp will be in use for others officials purpose but not accepting any type of Public Complaint as per the date mentioned.

Update Sl. No - 37009 | Topic - Upcoming "ECG" (EXAM360 CUSTOMER GRIVANCE) Cell | Date Released - 31/01/2023.

We are happy to inform all our valuable customer that due to lots of communication gaps and other issues reported in last few years, we are going to Launch the Support Portal (EXAM360 CUSTOMER GRIVANCE CELL) which will help all our customers to contact us for any type of complaint, feedback, suggestions from one single platform. Currently, the given link is under development stage. After launching the Portal i.e., we will officially declare this in "Live Updates" page after then users can use the platform without any further stress. So, it is requested all our users to stay tuned. Once the above given Portal/ Website launch, all our 'Helpline Numbers' or 'Email Ids' will no longer in use to attend any type of Complaint, Feedback, Suggestions after 30 days. 

Update Sl. No - 37008 | Topic - Don't Subscribe the COD Features until the next update | Date Released - 31/01/2023.

It is to inform all our valuable customer / buyer that currently our development team is working on the COD Features which is under development stage. Currently our Development Team needs to test the features on Real Time basis due to which they may make the features live on android application / website. It is came to our notice that few of our valuable customers start subscribing this upcoming features and after successful subscription they are facing trouble. To avoid any further dispute, we request all the valuable customer not to subscribe the COD Features as of now until we officially declare the new features in 'Live Updates' Page or before subscribing this features, customers are requested to contact our support team and get the updated information. Those who had already subscribe this features will get the Refund (After deduction of 3% which were charged by the Payment Gateway for the Transactions) which may takes longer time than expected timeline, inform.

Update Sl. No - 37007 | Topic - Take Update of Latest Version of Android Application to Avoid any technical glitch | Date Released - 09/08/2022.

This is to inform you that, always stay up-to-date with the Latest Version of Android Application which are available at 'Google Play Store' to avoid any issues which you may have faced in older version. 

Regularly we are Updating the Version of the EXAM360 SHOP - Online Book Store Android Application by adding some extra layer of security with features. We try to make the design classic and add some extra features regularly which may not be available at '' (website). So, we are requesting all users to prefer Android App with the Latest Version. However, if you are facing any issues related to Android App / Website, you can report us through email at ''. 

Update Sl. No - 37006 | Topic - Inspection Over For the Malware Attack on Server on dated 04-Aug-2022 to 05-Aug-2022 | Date Released - 09/08/2022.

This is to inform you that,  due to Malware Attack on our server, We have successfully regained all the Orders History manually through Payment Gateway. We apologize for the inconvenience cause to you. However, Those who have ordered in between 04-Aug-2022 to 05-Aug-2022, All Shipment details were emailed to your registered email id manually and it will be processed very soon, As we are expecting, no orders we have missed as of now after inspecting each and every order details, But if any issues related to 'Order Confirmation' / Etc., You can contact the given helpline numbers during office hours.

Also, we can assure you that, as in privacy policy we clearly stated that we don't store any of your confidential / credential / personal information i.e. Credit / Debit Card details or any other security details. So, no need to worry, you are safe & secure. 

Update Sl. No - 37005 | Topic - Malware Attack on Server in between 04-Aug-2022 to 05-Aug-2022 | Date Released - 07/08/2022.

We apologize for the inconvenience cause to you due to Malware Attack on EXAM360 Server in between 04-Aug-2022 to 05-Aug-2022. Due to which all Database Rollback to 27-July-2022, However, we have taken General Backups Successfully.

But what ever the Order Received or Work done on EXAM360 Platform (Web / App), All data were Lost due to this attack. To overcome this issue we will take necessary security measures as soon as possible. In the mean time our Internal Team are working on this issues to fix the issues as soon as possible. For More Details, Please Refer to - EXAM360 Official Facebook Page

Update Sl. No - 37004 | Topic - Service delay due to Covid-19 (Second Wave) | Date Released - 01/05/2021.

We sincerely apologize for the expected delay in our services due to the Second Wave (Covid-19) for which the changes occur as listed below:
  1. Delay in delivery due to Transport unavailability. 
  2. Delay in Order processing time (It may take longer time than unusual timeline to process your order).
  3. Suspension of "Money Back Guarantee" for service delay. 
  4. Delay in "Customer Support / Helpline". 
  5. Web Application Update.
Please read / download the "Service Alert" changes listed clearly in PDF documents using the below links - "Read Online" or "Download Now". Thank you for your continued trust with #EXAM360 #ThankYouEcommerce.

Update Sl. No - 37003 | Topic - Unexpected delay in shipment throughout India | Date Released - 09/09/2020.

All India Delivery Delayed by 7-10 Days with Post Ref. No - 37001
We sincerely apologize to All of You for the expected delay in delivery of the products you ordered from EXAM360. Due to irregularities & route changes in the Logistic department for non-availability of Railway Mail Service (RMS), this inconvenience has been caused to you.

Also we are also flooded with a large number of unexpected orders in last 2 month and all this has led to this delay as well. Sometimes we may fail to process the orders on-time due to shortfall of In-stock Items due to Transportation Issues. 

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs; hopefully the issue will be resolved very soon.

Update Sl. No - 37002 | Topic - No Order will be shipped for Delhi & Mumbai Circle. | Date Released - 11/06/2020.

If you belongs to "DELHI" & "MUMBAI" Circle - No Order Item will be shipped as per New  Guidelines from Postal Authority w.e.f. 12/06/2020 due to COVID-19.
"Due to COVID-19", As per the New guidelines given by Postal Authority, No Shipments will be allowed to Delivered in Delhi & Mumbai Circles, As EXAM360 received the new notice as on dated - 11/06/2020. We request all users not to place any orders from "DELHI" & "MUMBAI" Zones. Still, If you are placing any orders from these zones, The order will be put on hold until the situation get normal / Further Notice. No Return / Refund Complains will be entertained for any type of delayed in delivery once order is placed from these Zones. For Updated News - Please follow the "EXAM360" Facebook Updates

Update Sl. No - 37001 | Topic - State Wise Expected Delay in Delivery due to COVID-19. | Date Released - 07/06/2020.

If you have successfully placed an order from EXAM360 website /App recently and have not received it yet, Please go through the below details carefully to get the rough idea - 
"Due to COVID-19, we understood that customer is facing problems due to late delivery by all Logistic partners. But we request all users to understand the current situations. The situations are not normal. In many Cities, Districts respective state authorities have different regulations to overcome from this serious threat of COVID-19 . Due to which delivery partners may takes longer time than expected timeline. But Once the situations get normal, be sure all logistic partners can easily fulfil as per the below Estimated Time Window & EXAM360 will accept all customers complain for any delay of delivery.

Due to COVID-19, we may-not accept any complains for delay in delivery as of now. However, your order is under “Buyer Protection Guarantee” until Delivery. So, Place your order before, accordingly you will get it in hands within the given below assumption timeline. Sometimes, Due to server down of our logistic partners, you may-not be able to track your order. In such cases we request buyers to wait up to 24 hours or Contact team through the below helpline numbers." 

We are gearing up our operations to start delivering all products across the country in all zones following the Central and respective State Government guidelines. Hence, deliveries may take longer than usual. We appreciate your patience in this regard.

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