EXAM360 - Refund Policy

EXAM360 Easy Refund Policy

EXAM360 REFUND POLICY

Refund or Money Back Guarantee is a scheme provided by EXAM360™ (INDIA) directly under this policy in terms of which the option of refund is offered by the 'EXAM360™ (INDIA)’ to its ‘Users’. As EXAM360™ (INDIA) provides delivery through third party courier service, we do not provide any reverse ‘Pick Up Facility’ and you have to Self Ship the product in order to initiate the refund process. 

We follow a uniform and singular policy of refund and this is subjected to certain condition(s) mentioned in the point ‘PROCESS OF REFUND’. You are advised to go through the processes mentioned below for hassle free experience.

PROCESS OF REFUND:
The refund process will not start until or unless we received the delivered item from ‘Users’ in EXAM360 warehouse. When we (EXAM360) receive the item shipped by you i.e. 'Users', upon complete inspection and assessing the condition of the product we will initiate the refund process. Your (‘Users’) refund amount and refund method may vary and this is on the discretion of EXAM360™ (INDIA).  Depending upon the result from our quality assessment team, we initiate the full refund or partial refund. The amount of refund is discretion of EXAM360™ (INDIA) and we can assure your satisfaction is utmost priority to us and rest assure that if the product is received in complete perfect condition full refund amount will be initiated. You can check the refunded amount and the status of refund procedure in your Orders Confirmation Page or in your registered e-mail. If the item is under transit in such cases refunds process will not occur. 

MODE OF REFUND:
Once we receive your returned product in the official warehouse or 3rd party logistic partners notify us of the receipt of return goods in good condition, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / Phone-Pe / Google Pay / Paytm / Bhim UPI or other as per the below details. 

Table 1.1.1 - REFUNDS PROCESSING TIME

Available method

Processing Time

Settlement Time

Phone-Pe / Google Pay / BHIM UPI / Paytm

Max.  3 Days

Max.   5 Days

Credit / Debit Card

Max.   5 Days

Max.   7 Days

Net Banking Account

(Credited to Bank Account)

Max.  5 Days

Max.   7 Days

NEFT / RTGS to Bank Account

Max.   5 Days

Max.   7 Days

Paper Cheque

Max.   7 Days

Max.   7 Days

Money Order

Max.   7 Days

Max.   7 Days

Note – This is an estimated timeline for normal conditions excluding Bank Holiday or Public Holiday. Processing Time is excluded from Settlement Time. For any Cataclysmic events and different conditions outside our ability to control can sporadically disturb our Services. If there are any active service disruptions, it will list under 'Live Updates' Page.


Important Alert:
1. If the payment method, which you used to make the payment (such as credit/ debit card / Net Banking / Phone Pe / Google Pay / Paytm / Bhim UPI) at the time of purchase, is no longer valid, refund will be issued through Phone-Pe / Google Pay / Bhim UPI / Bank Account / Paper Cheque / Money Order by filling ‘Users' ‘Self Declaration Form’, which must be sent from the same email id. If you communicate from another email id, it will be treated as fishy and spam email.

2. If we receive a payment failure notice from bank, refund will be issued through a Paper Cheque / Money Order / Demand Draft in favor of the "Users" as per the Order Details.

We will communicate via an e-mail or through call and asking you to E-mail us and provide your name, address or any other Phone Pe / Google Pay / BHIM UPI / Bank Accounts in which you want the refund or for demand draft to be sent. After we receive these details through E-mail, refund will be initiated as per the written user’s consent from the same e-mail id from which you made the purchase.You have to send the consent form by E-mail requests at 'exam360.in@gmail.com' with ‘Users' ‘Self Declaration Form’.

 3. If you have  placed the order and provide mobile number in the address form and have made the payment . But, if you want a refund against this order, we may  provide refund to the UPI Id bearing the mobile number mentioned in address form and once payment is made we will not entertain any other refund request in any third party number apart from this number. So, you are strongly advised to give the number in address that is also linked with your UPI Id. We recomment 'Users' not to use 3rd party mobile number while placing any orders. If you are still using any 3rd party mobile numbers, EXAM360™ (INDIA) will not bear any losses or damages cost. 

You are advised to go through the below table in order to get better idea of time frame of refund and the different conditions you have to oblige for hassle free experience. 

TABLE 1.1.2 – REFUND CRITERIA & LIMITATIONS

Cause of Order Cancellation / Refund

Limitations / Time-limit 

(From the date & time of order)

Refunds Type 

(Whichever is more).

Fulfillment Issue –

(Item not Shipped / Transit)

After 15 Days.

 

Full Refund –

O% i.e. No Deductions

Priority Request -

(Customer wrong ordered)

Within 24 – 48 Hours.

Partial Refund –

Flat 5% or Rs.30/-.

Users Request -

(Item not Shipped / Transit)

Any time after 48 Hours.

Partial Refund –

Flat 10% or Rs.50/-.

Courier Refuse & Insufficient Address –

(Refused courier during delivery)

Delivery refused by “Users” or “Addressee” and Insufficient Address.

Partial Refund –

Up to 15% or Rs.70/-.

Policy Violations & Others -

(For Misusing / Abusing Policies)

For violation or Misusing / Abusing Policy

Partial Refund –

Up to 20% or Rs.100/-.

Users Note – 

A. First preference will be given to “users” as “Replacement” instead of refund for certain limited conditions. If replacement criteria not fulfilled, under such conditions refunds will be applicable as per the Table 1.1.3. For more details, kindly follow the below Table 1.1.3. For any other issues related to “Logistic / Damage / Lost during transit”, EXAM360 will fulfill the losses.

B. For any type of refunds “Users” are requested to write an e-mail at ‘exam360.in@gmail.com’ from your registered E-mail id including Mobile Number and Order Details (If any). To get the refund, please include your “Phone Pe, Google Pay, Bank Account Numbers, Etc. to initiate refunds).


Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed in the same process as stated above. If you wish to receive the Pay on Delivery order’s refund to your bank account or any specific account, you can update the details of the bank account or the specific refunds choice as stated above  through written E-mail consent from same email id by requesting at 'exam360.in@gmail.com' with "'Users' ‘Self Declaration Form for Refund’. 

Important Note: While collecting refunds, The name given by you in  your Order should match with the name of the bank account holder in case of any refund process initiation. It’s our earnest request to "Users’ try to provide the same Bank Account or the same Phone Pe / Google Pay / BHIM UPI id which matches the name while placing an order and also use same Mobile no. which matches customer name. However, we accept the request for Refund process to third-party account after getting written E-mail requests at 'exam360.in@gmail.com' with "'Users' ‘Self Declaration Form for Refund’. If you are using any 3rd party Mobile No. where the registered name is different as per 'BHIM UPI, Phone Pe, Google Pay or Paytm' while placing an order from EXAM360, we may initiate refund if the number is listed on BHIM UPI, Phone Pe, Google Pay or Paytm. It is the responsibility of 'Users' to use authentic mobile number while placing any order from EXAM360™ (INDIA). 

Shipping Cost / Gift Wrapping Refunds:
EXAM360 prefer only genuine returns as specified under certain acceptable conditions in "EASY RETURN" Policy. For Fulfilled by EXAM360 Orders, return shipping costs of up-to Rs. 45/- will be refunded or reimbursed back to users. The cost of gift-wrapping will also be refunded back, if the return request are eligible under "EASY RETURN" Policy.

Penalty & Deductions:
As per the "Penalty" guidelines, the penalty is calculated based on various factors which cannot be reversed back due to usage of the resources. Here are few charges that cannot be recovered due to loss of its resources. To know more please follow the below table. 

TABLE 1.1.3 – DEDUCTIONS POLICY

Cause of Cancellation / Refund

 

Deductions Criteria & Limitations

Limitations / Time-limit

(From the date of order)

Refunds Type

(Whichever is more).

Fulfillment Issues:

 

1.Fulfillment Issue (FI) –

(If Item not Shipped / Transit within Max. 15 days’ timeline)

After 15 Days.

(Only ‘In-Stock’ Items).

Full Refund –

O% i.e. No Deductions.

2.Customer Valid Return (CVR) –

(For Valid Cause after verifying by EXAM360 officials)

10 Days from date of delivery received by EXAM360.

Full Refund –

O% i.e. No Deductions.

3.Delay in Delivery (DD) –

(From the date of Booking)

Beyond 30 days from the date of booking of your shipment.

Full Refund –

O% i.e. No Deductions.

4.Valid Courier Refuse (VCR) –

(Courier Refused during delivery for valid cause only)

Poorly Damaged Package from Outside during delivery

Full Refund –

O% i.e. No Deductions.

Priority Request:

1.Priority Request (PR) – 

(Customer on-demand Cancellation, If item not Shipped / Transit)

Within 24-48 Hours.

Partial Refund –

Deductions of 5% of Rs.X/- or Rs.30/- as per the Table 1.1.2.

 

Refer to Partial Refund: Slab A T&C Apply - Read More

Users Request:

1.Users Request –

(Customer want to cancel orders after 48 Hours from the date & time of order)

After 48 Hours.

Partial Refund –

Deductions of 10% of Rs.X/- or Rs.50/- as per the Table 1.1.2

 

Refer to Partial Refund: Slab A T&C Apply - Read More

Courier Refuse & Insufficient Address:

1.Invalid Courier Refuse (ICR)–

(Refused delivery for invalid reasons or Misusing EXAM360 Resources)

Delivery refused by “Users” or “Addressee” for invalid reasons or Cause

Partial Refund –

Maximum up to 15% or Rs.70/-.

 

Refer to Partial Refund: Slab B

T&C Apply - Read More

2.In-sufficient Address (IA) –

(While placing any order from EXAM360, ‘Users’ are request to provide valid address as specified in ‘Delivery Policy’. Failure to which may results penalty.

Wrong Address & Mobile Number provided while placing an order.

Partial Refund –

Maximum up to 15% or Rs.70/-.

 

Refer to Partial Refund: Slab B

T&C Apply - Read More

Policy Violation or Others:

1.Policy Violation –

(For Misusing / Abusing Policies or EXAM360 Resources)

For any violation or Misusing / Abusing Policy or EXAM360 Resources.

Partial Refund –

Penalty up to 20% or Rs.100/-

 

Refer to Partial Refund: Slab B

T&C Apply - Read More

2.Others -

(For any other un-ethical cause, which are not entitled in the above tabular chart)

For any un-ethical cause or reasons.

Partial Refund –

Penalty up to 20% or Rs.100/-

 

Refer to Partial Refund: Slab B

T&C Apply - Read More

Users Note

A. ‘Users’ are requested to kindly go through the details carefully every time before making any purchase. If, you are not aware of these policies or changes, kindly read ‘EXAM360 Policy’ carefully. Once you agreed with the Terms, You are allowed to make any purchase. If you are making any purchase, it clearly signifies that you agreed with our norms i.e. Terms & Conditions. If you dis agreed with any of the Terms, We recommend not to use this platforms.

B. Support & Services will be provided to direct ‘Users’ only. If ‘Users’ make any purchase from 3rd Party Sites, these Terms will not apply to those ‘Users’.  Nor EXAM360 will provide any support or services to such ‘Users’. If ‘Users’ make any purchase from any 3rd Party sites, we only recommend to contact those platforms directly through which you made the purchase instead of contacting us.

C. If you are not confirmed with your order, we recommend not making any purchase until you are 100% sure to avoid order cancellation process / deductions criteria as specified under Table 1.1.1 to 1.1.3.

D. For any un-certain conditions, refunds process may be delayed. Under such conditions ‘Users’ can contact Team through written E-mail at ‘exam360.in@gmail.com’. 

Frequently Asked Questions

1. How much will i get as refund if i received damaged, defective or wrong products?
Answer: If "Users" received damaged, defective or wrong products, In such cases only replacement options will be available to "Users" if the Item is In-Stock. or If the respective item (product) not available in EXAM360 warehouse to avail replacement within 10 days after receiving the return product from "Users", then Full Refund will be automatically appliled followed by Coupon Policy.

2. How much will i get as refund, if i refuse any delivery?
Answer: Before making any purchase or payments, it is the responsibility of "Users" to check properly the Product title, Name, Quantity, Amount, Discounts, Editions, Images carefully in your shopping cart page. 

After placing an order, no excuse will be entertained that some wrong details were mentioned over any products descriptions or any of its parts, It is adviced before making any purchase, you must followup the product image, Either the same product which is displaying it will be given to you or if any latest editions available in EXAM360 Warehouse. If "Users" trying to raise any baseless reasons or claim to getback the refund value by misuing any of its Terms, in such cases "Penalty" will be applied as per the criteria for mis-using EXAM360 resources.

Also, if users refuse any delivery for service delay or delivery late by by logistic partners, Partial refunds will be applicable with "Penalty" for Using its resources or the Return Courier will be re-shipped without any extra charges. 

It is also adviced to users, before making any purchase from EXAM360, please always take time, If any exams is coming soon, then you are adviced not to use our services. EXAM360 uses 3rd Party logistic services, due to which the actual delivery time may differ depends on the logistic partners. You must agreed with this standard policy while making any purchase from this platform. 

However, if we receive any claims for valid cause which we generally accept, in such cases full refund will be made, But for 'Service delay and other issues which are listed above, In such cases only partial refunds will be made as per the Tablular Chart. 

3. How much will i get as refund, if i refuse my delivery under "Replacement" stage?
Answer: If "Replacement" article were refused by customer while the logistic partner out for delivery, In such cases "Penalty" will apply as per the criteria for mis-using EXAM360 resources. So, we request users, try to avoid any purchase, if you are trying to misuse this platform or its resources. 

4. How do i raise request refunds 'If item not shipped' within 10 - 15 days from the date of order?
Answer: If any item not shipped within 10 days (Only for In-stock items, Excluding Stock-on-demand or 'On-Demand'), you can easily raise Refund request using E-mail request as 'exam360.in@gmail.com'. Internal team will followup the case and will forward it to Payments team to issue refund at the earliest.  

5. If i raise refunds request after placing any order, do i got full refund?
Answer: No, After placing an order, if any type of order cancellation request received, Partial refund will be applicable as per the above tabular chart. However, as per the above tabular chart, if the complain were raised and fall under full refund category, It will be treated as 'Full Refund'.. 

6. If i raise any false claim or return request, how much deductions will be applied?
Answer: As per the penalty guidelines, the refunds will be applied as per the policy for violation or misuing this platform as per the above mentioned tabular charts. If any issues are missing above, it will be shortout mutually with consumer as soon as possible. 

7. If i don't like the product or quality, Is my refund applicable?
Answer: Yes, you can apply for refund, if you don't like the product within 10 days as per Easy Return Policy followed by the "Penalty" charges as clearly mentioned above. For more information, please read 'EASY RETURN' and 'Refund Policy'. 

8. If i have any doubts regarding counterfeit products, then can i apply for refund?
Answer: Yes, if you received any counterfeit products, EXAM360 officials will verify it using Purchase Invoice copies of suppliers or through other modes. If EXAM360 found the product delivered to you by internal team is suspected, They may request to return the product to invetigate the matter internally. For general invetigation it may takes 15 days or more. If found the item is counterfeit, you will get full refund without any hesitation. 

But if no counterfeit, Exam360 may refuse your claims and it will be treated as "False Claim" raise by "Users" and no actions will be taken further & the respective shipment will be returned to 'Users'.

However, If the item shipped by "3rd Party" suppliers which are 'Like New' products category, It will not covered under 'Counterfeit Verification' due to the item was already in 'Torned or Used Conditions'. 

8.1 How do i confirm that the product, i received are "Original"?
Answer: If you have any doubt regarding counterfeit issues, you can request "Verification" by sending an Email at 'exam360.in@gmail.com' to verify the products quality check. Our internal investigation team will verify using product weight, size, company holograms, barcodes, qr codes, invoices, etc. If found any counterfeit issues, EXAM360 will issue full refund at the earliest. However, the chances is negligible, due to all item supplied to "Users" pruchased from direct "Publication House" or via "Verified Suppliers". If still users, have any doubts, you can first raise "Verification" request to EXAM360.

9. If i used any false claim or trying to misue this platform, Then will i get full refund?
Answer: No, if we found any false claims 'Penalty' will be applied as per the policy. Also, we may temporarily hold your id untill the issue resolved. During that timeline i.e. 'Hold Accounts' you are not allowed to make any purchase, If still if you are trying to use EXAM360 resources, no service will be provided to you untill the issue get resolved by internal team, Till the issue resolved all Orders will be on HOLD. Also, internal team may not respond to your email or any query if found any baseless cause.  

10. If any false calim received or trying to misuse this plaform, What are the actions will be taken by EXAM360?
Answer: We request "Users" not to misuse thie platform. If you are not serious or concerned about the policies, you can leave this platform at the earliest without violating any of the policies and can read the Terms and Conditions carefully. If still found any mall practice done by Users, EXAM360 May Temporarly Hold your account or may permanently blocked your Id for misusing this platform ie. Name, Email Id, Phone Numbers, IP Address (if any), Device Id (If any). After then if we receive any further orders, It will be treated as "Blocked" and in such cases "Refunds will be applicable after 30 Days time line with Deductions after Settlement of your last purchase. If any User Id is blocked, no service will be given to you & all upcoming orders will be on Hold. 

11. If i don't practice any false calim or misue this platform, is there any chance of blocked my Id ?
Answer: No. .EXAM360 will not take any actions, if users are fair and honest. But if you received any E-mail by error, You can report us through Email with proper details at 'exam360.in@gmail.com'. 

12. If i refuse article during delivery, is it under "Misuing" criteria ?
Answer: No, It depends on the cases, if 'users' refused article for valid reasons as specified on above table, then no actions will be taken but if any users try to misuse this platform, Penalty may be applied as per the policy. 

13. Where's My Refund & How much time it will take to settle in my account?
Answer: You can check the payment method that was refunded and the status of your refund in Your Orders or in your registered e-mail id. Generally it takes 7-10 business days depends on various categories as specified under Table 1.1.1. Under the sepecific timeline, if you didn't receive your refund amount, You can raise the complain again to 'exam360.in@gmail.com' or through helpline to initiate your refund process. Users, are requested to wait sometime. Due to huge workload, sometimes it may delay than expected timeline. 

14. To whom should i contact, if any delay in Refund beyond the given estimated timeline?
Answer: Yes, you can contact our Sr. Payments Team using the given E-mail at 'exam360.in@gmail.com' by mentioning the Title as 'Delay in Refund', or You can contact us through Whatsapp support to the following contact number +91-7808075777 (Contact through whatsapp only). Our team will respond to you with proper resolutions at the earliest.

15. What is the actual reason of 'Penalty Charges' charged by EXAM360™ (INDIA)?
Answer: EXAM360™ (INDIA) offer best product price for its valuable 'Users', But sometimes as per the last experience, few of our 'Users' are misuing EXAM360 resources through various ways, to avoid this types of dispute, minimize the wastage of EXAM360 Resources and to provide good customer experience for our vaulabe 'Users', the penalty charges were charged only to such customer to eliminate those types of cases.  

16. My Refund amount is not credited, then what will happen?
Answer: EXAM360™ (INDIA) process refunds using our resources, Once refund was successfully credited, you will receive proper e-mail notifications from EXAM360. No further claims will be entertained if any mistake done by 'Users'. However, if any mistake done by our resource team, you are eligible to request us to verify your issues through email at - 'exam360.in@gmail.com'. Please describe your issues in details in english or hindi language, so our internal resource team can resolve your issues at the earliest. 

17. If i gave wrong UPI ID or Mobile Number for refund, then what will happen?
Answer: If 'Users' provide any wrong details, then you may loose your refund. Once refund is processed successfully, no further claims will be entertained due to purely mistake by 'User'.

18. What is the maximum time limit to claim any refund related disputed case?
Answer: Yes, you are allowed to claim your refund related disputed amount within 7 business days from the date of E-mail which you received through E-mail. After 7 days of refunds, no further claims will be entertained. 

 
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