Terms & Conditions

Everything You need to know before using this website.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

This document is published under the provisions of Rule 3 (1) of the Information Technology Rules, 2011 (Intermediaries guidelines) that require publishing the Terms & ConditionsPrivacy PolicyReport InfringementDelivery Policy and Return / Replacement Policy for access or usage of EXAM360.IN website or any of its Subdomains i.e. Publication.Exam360.in , Shop.exam360.in 

This website is owned and operated by EXAM360 (Group) [A UNIT OF WWW.ACHIEVERSRULE.COM], incorporated under “Micro Small & Medium Enterprises” with Registered UAN: JH04D0008303 its Registered Office at Jharkhand & Registered plant at West Bengal. The popular brand name i.e. "EXAM360" has registered Trademark No. 3905439 under Trade Marks Act, 1999.

'EXAM360 (Group) Websitesclearly define it's main domain www.exam360.in or its subdomains https://shop.exam360.in/ and https://publication.exam360.in/. These Website's Standard Terms and Conditions written on this web-page shall manage your use of the website. These Terms will be applied fully and affect to your use of the website.

Before accessing this website, please read these Terms & Conditions, Privacy Policy, Report Infringement, Delivery Policy and Return / Replacement Policy carefully. While by accessing this website you are abide to be bound with all the terms & conditions set out below and you agreed to accept all terms and conditions written herein and amended from time to time. 

EXAM360 or any of its subsidiary units (i.e. Subdomains) reserves the rights to update the policies or any of its content and compilation of all content in the website from time to time. The content of this website can be used by any individual only for Non-commercial purpose without any Tampering or Editing. Apart from this any other usage like copying, modification, distribution, republication, display or performance of  the content of 'EXAM360 (Group) Website’s' without the prior written permission from EXAM360 (Group) will be strictly prohibited. 

By visiting 'EXAM360 (Group) Websites' and accepting these Terms of Use, you agree to and abide by these Terms of Use. You also represent and warrant to EXAM360 that you will use the website in a manner consistent with any and all applicable laws and regulations. If any of the terms and conditions are unacceptable to You, it is advised to please leave the website.

EXAM360 (Group) may monitor user’s access for the main domain i.e. (www.exam360.in) or any of its subdomains i.e. (https://publication.exam360.in/) , (https://shop.exam360.in) and terminate User's access to the Site or any part thereof at any time and for any reason without any notice. The provisions regarding disclaimer of warranty, accuracy of information, software, database other system or functionality of website and indemnification shall survive such termination. 

EXAM360 (Group) may alter or discontinue any aspect of the main domain i.e. (www.exam360.in) or any of its subdomains i.e. (https://publication.exam360.in/) , (https://shop.exam360.in) at any time, including, its content or features without any prior notice. EXAM360 (Group) reserves the right to change the Terms of use applicable to use of the  main domain i.e. (www.exam360.in) or any of its subdomains i.e. (https://publication.exam360.in/) , (https://shop.exam360.in). Such changes shall be effective immediately upon notice, which shall be displayed on the Site in a conspicuous place.

1. DISCLAIMERS:
EXAM360 does not assure that the website will operate error-free or that of  its 3rd party hosted servers are free of computer viruses, server down or other harmful mechanisms. If your use of this website or content therein results in the need for replacement of any equipments, hardware or data, EXAM360  is not responsible for any such losses or damages. Site and content are provided on an "as is" basis without any warranties of any kind including, but not limited to any implied warranties of merchantability or fitness of the content for any particular purpose.

While utmost care is taken to provide correct, up to date information with latest technologies & features, EXAM360 does not claim the accuracy, completeness and timely availability of the information provided on the site and accepts no responsibility or liability for any error or omission in any information provided on the site or its comprehensiveness. EXAM360 to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the fitness for particular purpose and non-infringement.

2. AMENDMENTS:
When you use any of the services provided by 'EXAM360 (Group) Websites', including but not limited to Product Reviews, etc., you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed to be incorporated into this Agreement and shall be considered as part and parcel of this Agreement. We reserve the right, at our sole discretion, to change, modify, add or remove portions of the Agreements, at any time without any prior written notice/intimation to you. It is Your responsibility to review this Terms & Conditions periodically for any updates / changes. Your continued use of the Website following subsequent to the posting of updates/changes shall mean that you accept and agree to the revisions. As long as you comply with the provisions of this Agreement, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

By accepting this Agreements, you also accept and agree to be bound by EXAM360 Policy standards.

3. ACCOUNT, REGISTRATION & FEES:
By using 'EXAM360 (Group) Website’s' as a Registered User, you are liable to maintaining the confidentiality of Your User ID, Password and other details. If you use the website as a Guest User, you are responsible for maintaining the confidentiality of your Email ID and Phone Number's and restricting access to your computer, computer system and computer network.

You are liable for all activities that occur under your User ID and Password (if registered) or Email ID and Phone Number (if Guest User) as the case may be. Also as a Guest User, you shall ensure the physical security and possession of your device, the details of which are used to transact services with EXAM360 (Group) websites. You agree, to enter the following details: 
  1. You must enter the correct information about yourself under “New Users Registration” form or required details under “Guest Users”. 
  2. You must enter the correct & updated contact details such as E-mail address, Mobile No., Alternate Mobile No. Valid Address Etc. while registering as a Registered users or Guest users. 
  3. If you suspect any unauthorized access / fraudulent activities / any other breach from your Registered account, please connect with us immediately through E-MAIL / HELPLINE NUMBER to protect it immediately. 
If the entered details is incorrect, false, not updated or incomplete, EXAM360 (Group) has reasonable grounds to suspect that such information is incorrect, false or incomplete or not up-to-date or not in accordance with our policy standards. Exam360 (Group) has the rights to suspend, block access, terminate of your membership. In such cases EXAM360 (Group) is not liable for any losses, damages from your failure with this Clause 1 & 2.

Registration on any of the 'EXAM360 (Group) Website’s' is totally free for all users. Being an Intermediary under the Information Technology Act, 2000, 'EXAM360 (Group) Website’s' doesn’t charge any fees for accessing or browsing the website. 

However, before adding any item to Cart or before purchasing through 'EXAM360 (Group) Website’s', we request you to review our Charges, Fees and other requisite Policies properly which is hereby incorporated by reference into this agreement.


'EXAM360 (Group) Website’s' launched an unique way of Buying strategy i.e. only on https://shop.exam360.in where, users are allowed to buy any PRINTED BOOKS  of all publications for competitive exams from https://shop.exam360.in without any Registration, USER ID, Paasword. 

'EXAM360 (Group) Website’s' reserves the right to change its Charges, Fees and Policy Standards from time to time. However, any updates or modifications on Fees, Charges or Policy standards will be posted on the websites and such changes shall become effective immediately after posting. You agree to review the Charges, Fees & Policy Standards periodically to be aware of any such modifications and your use of the 'EXAM360 (Group) Website’s' shall be deemed of your conclusive acceptance of the modified agreement.

As per 'EXAM360 (Group) Website’s' policy standards users of the sites will be responsible for paying all the charges, fees associated with the use of this website. And You (Users) agree to bear all applicable taxes, charges or cesses etc. (If any) levied thereon in accordance as per the Law or Government Regulations for the time being in force.

EXAM360 (Group) reserves the rights to block, suspend or terminate any users access for Non-Payment of the fees, charges, taxes, cesses, etc. permanently / temporarily. EXAM360 (Group) reserves the rights to take legal actions against Policy Standards.

4. TRANSMISSION / COMMUNICATION:
By using 'EXAM360 (Group) Website’s', You send emails or other data, information, You agree that you are communicating using electronic records and you consent to receive communication via electronic records from us frequently and as and when required. 

We may communicate with you through E-mail, notices or using any other mode of communication (electronic or otherwise). You agree that all mode of communication that we deliver to you electronically or otherwise shall be deemed to be an adequate service of notice/electronic record and satisfy any legal requirement that such communications be in writing.

Exam360 executives are not allowed to show any sample pages of any Books/Products via any mode of communications i.e. through Whats'app or E-mail as per users request. Generally EXAM360 upload all proper & required details in official website i.e. shop.exam360.in. Users are requested to go through that details properly before purchasing the product i.e. MRP, Selling Price, Author Name, Product Name, Publication Name, No. of Pages, Etc. 
5. USE OF WEBSITE:
By using 'EXAM360 (Group) Website’s', you understand and agree that EXAM360 (Group) only provides 3rd Party hosting services to all its Users. 

'EXAM360 (Group) Website’s' doesn’t manufacture all books which is listed on the sites except the EXAM360 PUBLICATION. All items advertised / listed on the sites are purely based on the cover page of the respective item or based on its content.

'EXAM360 (Group) Website’s' shall not be liable for any loss suffered by You based on Your reliance on or use of such data/content/products. EXAM360 (Group) doesn’t guarantee with respect to any such contents errors and shall not be held liable for any loss suffered by You based on Your reliance on or use of such data/content.

'EXAM360 (Group) Website’s' shall have the right to use Your Information for Marketing, Promotional Purpose, E-mails, Calls, or by any other mode of communication to deliver the Latest or Upcoming offers, Sales, Latest Products. With respect to Your Information 'EXAM360 (Group) Website’s' will only use Your Information in accordance with the User Agreement and Privacy Policy.

In the event that any unethical transactions or attempted transaction relating to any item, goods or services or any issues which may breaches the User Agreement or applicable law comes to your knowledge, You are liable to take all necessary steps to contact 'EXAM360 (Group) Website’s' legal head through written E-mails at info@exam360.in or may also contact our support team at info.achieversrule@gmail.com .

'EXAM360 (Group) Website’s' may have variable price in our group sites. Generally we used multiple Payment Gateway to receive payment from buyers. So, No questions should be asked ! Before purchasing please go through it properly.

Minors or people below 18 years of age or people incapable to enter into a contract are not welcomed or allowed to use this Website.

EXAM360 does not make any representation or warranty as to specifics (such as quality, value, stability, warranty etc) of the products or services proposed to be sold or offered to be sold or purchased on the website.

Whenever purchasing any product from any of 'EXAM360 (Group) Website’s', valid address, PIN Code, Phone No., E-mail ID must be mentioned. If delivery could not be made possible due to wrong or incomplete address or PIN Code, Phone No., we shall hold the order and sort out the same within next 30 working days. But no refund shall be made for such mistakes made by the buyer. A partial refund may be made by EXAM360 (Group), if considered necessary, after deducting the courier charges & other requisite charges.

We deliver products through renowned third party courier services. Such delivery charge for each product is mentioned on the website. If the product is not delivered within EXPECTED PERIOD OF DELIVERY, buyer may himself inquire into the respective courier company and their respective official addresses or can contact our sales department directly but no refund will be initiated for delay in delivery by the respective courier partners. For more information about Shipping Fees & Delivery Policy, Please Click Here

In 'EXAM360 (Group) Websites', two different shipping method is available for all users, i.e. 
1] Standard Shipping.
2] Expedite Shipping. 

Buyers are requested to properly go through those charges before placing an order. Once the order is shipped their will be no options available to cancel the order and no request will be entertained to cancel, return or refund. 

The Shipping Charges are collected from the buyer only on physical products. No shipping charges will be charged on e-books. The shipping charges collected from users may not be the same with the courier companies. As the shipping charges collected from the users to cover the following sections - Shipping Charges + Packaging Charges + Fuel Charges + Order Processing Fees from origin to destination. 

EXAM360 (Group) is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered;

EXAM360 (Group) is not responsible for unwanted delayed performance of courier services if the place of delivery is situated out of their delivery area. We shall prepare to deliver the product again through regular postal authority. But no refund shall be made for such non-performance. While adding any item to Cart users can check their Pin-codes before placing the order only from www.exam360.in. If the Pin-code is not serviceable, users can change the address with pin-codes for hassle free shopping experience.

EXAM360 (Group) is not responsible for non-performance of courier services if the place of delivery is situated out of their delivery area. We shall prepare to deliver the product again through regular postal authority. But no 3rd delivery attempt shall be taken on behalf of EXAM360 (Group). In that case, a complete or partial refund may be made to the registered users bank account in next 2 weeks.

Expected period of refund / replacement of any product (only hard copy) shall be the next 7 working days. Such refund / replacement shall not take effect on sale of PDF Materials.

If any error occurred in any items which is sold through 'EXAM360 (Group) Website’s', In such cases EXAM360 is not liable for any losses, damages from your failure. 

However if any error, wrong information occurred in EXAM360 PUBLICATION Books, we will not be responsible for it. Before taken to a press, we verify each content properly but during printing session, some errors might have occurred, so we will not take responsibility of such mistakes. But if users notify any error through E-mail, we will change & rectify it from New Edition. 

If any wrong item or duplicate / pirated copies is delivered on behalf of EXAM360 (Group) and the buyer notifies the same within reasonable time via e-mail, screenshot or else, we shall not charge a single penny for such /return / replacement from the buyer. That cases will be considered under EASY RETURN Policy.

While receiving the delivery of product, the buyer must take into account the outer packaging properly. If there’s any inappropriate packaging or tampering at the time of delivery, buyer must intimate EXAM360 (Group) Sales Team through Helpline details instantly via written E-mails within 2 Days of receiving the products and may return the same with valid cause.

Refund shall be made to the same bank A/C from which the previous transaction took place. We shall ask for sufficient identification proof of the buyer at the time of refund. If the buyer is unable to show authentic valid documents, we shall hold such transaction for another 30 business days.

Where the individual order comprises a quantity that exceeds the typical individual consumption, supply of such materials shall be based on various factors and at the sole discretion of the seller and may vary from individual to individual.

The 'EXAM360 (Group) Website’s' is only a platform that can be utilised by users to reach a larger base to buy authentic products or services.

Placement of order by a buyer on EXAM360 (Group) website’s is an offer to buy the product(s) in the order by the buyer to EXAM360 (Group) and it shall not be construed as seller's acceptance of buyer's offer to buy the product(s) ordered. The seller retains the right to cancel any such order placed by the buyer, at its sole discretion and the buyer shall be intimated of the same by way of an email/SMS. Any transaction/ price paid by buyer in case of such cancellation by seller, shall be refunded to the buyer.

Pricing on any product(s) as is reflected on the EXAM360 (Group) website’s i.e. Main Domain (www.exam360.in), Subdomain-A (https://shop.exam360.in/) and Subdomain-B (https://publication.exam360.in/), due to some technical issue, typographical error or product information may be reflected or published incorrectly and in such an event we may cancel such of your order(s).

All payments made against the purchases/services on 'EXAM360 (Group) Website’s' by the buyers shall be compulsorily in Indian Rupees acceptable in the Republic of India. This EXAM360 (Group) website’s will not facilitate transaction with respect to any other form of currency with respect to the purchases made on this Website;

Before shipping / delivering your order to you, EXAM360 (Group) or our Logistic Partners may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users;

EXAM360 (Group) use third-Party Payment Gateway. Therefore, we don’t save users bank details. If in case, we upgrade the site, then we might be saving user’s data like A/C No. & A/C Name & IFSC Code only. But no one of our team will ask you your OTP, Other Security Data, any sensitive financial information, neither we have any interest to save such type of high security data. If you suspect any fraudulent activities in the name of EXAM360, you can directly write an E-mail to info.achieversrule@gmail.com subject to "SUSPECT FRAUDULENT ACTIVITIES" with the detail description including your Name, E-mail ID & Contact details. 

Your content must be your own and must not be invading any third-party’s rights. Owner reserves the right to remove any of your content from this Website at any time without notice.

EXAM360 uses cookies to improve their services. Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from this website when you visit and are stored on your device internal memory. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.

You are specifically restricted from using this website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.

You are specifically restricted from engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy as well as Terms & Conditions of that website.We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

N.B: Sometime there will be some product links which are sold by us we can assure you that we take full responsibility of those products which are enlisted by us and sold by us.

You are specifically restricted from using this Website to engage in any advertising or marketing.

You hereby agree to indemnify to the fullest extent the Owner from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way, related to your breach of any of the provisions of these terms.

If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

These Terms constitute the entire agreement between the Owner and you in relation to your use of this Website and supersede all prior agreements and understandings.

'EXAM360 (Group) Website’s' may sell EXAM360 PUBLICATION Books as well as Books of Other Publications. If any other Publication house has any objection, they can directly contact us through e-mails; We don’t have any intention to violate your intellectual property rights. For more details go through the "Infringment Policy". 

6. PRODUCT & PRICING:
Due to vast management system on our Group websites we may have price variation on EXAM360 Group websites depends on the features / facility available to Buyers or Users. Sometimes we may have different price of the same products on our different websites or INSTAMOJO STORE due to some features / Extra facilities / Packeging, For which we reserves the rights to maintain the pricing according to the features or facilities which we availed.

While adding any item to cart or before checkout any item from any of our group portals, users are requested to check throughly the price. Once you paid / ordered, our dedicated packaging team will start functioning against your order as per our procedure which is mentioned under "DELIVERY POLICY".

EXAM360 SHOP uses the actual MRP  of the product which is officially printed on the books (Inside the page / Back side of the book). Also we try our best to update the MRP on this official website. We don't encourage any type of tampering of MRP. However we always verify our users to re-verify it from own ends. But sometimes the MRP. values may fluctuate due to the Edition of the product. 

If the Latest Editions is not available by the Publication in such cases we may Hold the Orders or Refund or Can process the available Edition as per the real-time situations. 

No requests from buyer ends will be entertained related to pricing. So, it is the responsibility of users to go through the pricing properly while adding any item to CART / Checkout.

7. BULK ORDER PROCESSING:
Users who wish to purchase in bulk are requested to contact us through E-MAIL AND HELPLINE number, because, we can offer these products at DISTRIBUTOR'S RATE / WHOLESALE RATES only for B2B Sales or Corporate Sales. We are capable to process products at bulk quantity at any where in India especially in Jharkhand, West Bengal, Assam, Odisha in very short span of time (rest of India delivery depend on availability of courier facility at respective Pin codes). We normally process this kind of orders through India Post but if users want and cooperate with us we can arrange it through local Transport facilities also. We also try to attach a Whatsapp helpline number through which interested users can chat or enquire with us, For B2B Enquiry Click Here

8. DISTRIBUTION & SUPPLY CHAIN:
This section is divided into two segments
1. B2C(Business to Customers)
2. B2B(Business to Business).

B2C(Business to Customers): The pricing of items displayed in 'EXAM360 (Group)websites' are for B2C customers only and items are delivered through Third party logistic partners.

B2B(Business to Business): This segment is applicable to those users who want to place order in bulk quantity. In this case the users has to pay the price of Courier service or transport service which ever they want to avail.

We are gradually expanding our distribution and supply chain throughout INDIA including Dropshipping Business Startegy. And we normally send bulk orders through 'RAILWAY MAIL SERVICES(RMS) or Local Transports, But if users want Logistic service we can easily serve the best logistic services as well.

9. BUSINESS ENQUIRY:
We are providing the HELPLINE number in 'EXAM360(Group)websites' and the contact email through which buyer can enquire us about their queries. We will also provide a whattsapp number for customer chat facility. But due to huge no. of query, we couldn't answer everyone, So please cooperate with us if you didn't get any reponse from our support team.

10. PRICING:
The prices of different books listed in'EXAM360 (Group) Websites' are for general B2C(Business to Customers) and it may vary in 'EXAM360(Group)websites' and buyers requested to go through the pricings very carefully, if any cancel request is placed for this difference in Pricing issue it will not be entertained and buyers will not be refunded for this sole purpose.

11. OFFERS & DISCOUNT:
The Offers and discounts are clearly mentioned in'EXAM360 (Group)websites' and there will be no additional discount and offers for B2C(Business to Customers).For B2B customers there will be additional benefits in the form of Offers and Discount and they are requested to contact us through e-mail,Helpline number and whattsapp number.

12. ORDER CANCELLATION POLICY:
EXAM360 SHOP Offers user 0% Cancellation charges i.e. FREE ORDER CANCELLATION if an item was in unshipped mode. Users can cancel there SHIPMENT after ordering the item without any deduction until the shipment is not ready for despatch. But if an item is ready for despatch, In such cases we may not entertain any such Order Cancellation Requests from buyers.

This facility is only available for Buyer those who had ordered the worng item. For better BUYING EXPERIENCE users need to lodge written request either through E-Mail / Call  to cancel the shipment in 0-4 Hrs. once the item is ordered.

13. INDEMNITY:
By using 'EXAM360 (Group) Website’s', you agree to indemnify EXAM360 and EXAM360’s parent, subsidiaries, suppliers, third party contributors and their respective employees, officers, agents for any losses, liabilities damages, cost and expenses, claims or demand EXAM360 incurs arising out of any materials submitted by you and/ or resulting from or alleged to result from, Your use of the content on the 'EXAM360 (Group) Website’s' including its source code & software’s, or the interactive areas in a manner that breaches or is alleged to breach the terms of use of this website.

'EXAM360 (Group) Website’s' has no liability whatsoever in terms of any losses or damages arising directly or indirectly. 'EXAM360 (Group) Website’s', including the content and information contained herein, shall be governed by the laws of India and the courts of India shall be the place of jurisdiction. All dispute arising under this Agreement between You and EXAM360 shall be subject to KOLKATA jurisdiction only.

14. TRANSACTIONS:
'EXAM360 (Group) Website’s' uses 3rd Party Payment gateway i.e. InstamojoPayUmoney to receive payments from Buyers depends on our suitability. 'EXAM360 (Group) Website’s' is not responsible for any delay, wrong, incorrect transaction execution or cancellation of orders due to payment issues. However we may Help users, if you are facing any difficulties but EXAM360 (Group) doesn’t have any control on their systems, processes, technologies and work flows, hence EXAM360 (Group) website’s will not be liable for any losses, damages and not responsible for any fault at the end of payment providers.

15. ACCURACY & AUTHENTICITY:
'EXAM360 (Group) Website’s' supplies physical products as well as E-Books for its valuable users. All content which we release are checked diligently by our Legal Heads. However EXAM360 never claim that the Information provided on 'EXAM360 (Group) Website’s' are 100% accurate & up to date or complete. But while adding the content uttermost cares are taken, while we do not guarantee you about the completeness, reliability, accuracy of the information and complete error free and we won’t be liable for any losses or damage caused by inaccurate, out of date or incomplete information or content. If you find any issues related to content please contact us through E-mail / Helpline No.

16. FEEDBACK:
We are highly excited to hear from you based upon the quality we deliver. By using feedback form Buyers can share valuable points which may help other users to know the performance level of the product. But, you are eligible to write your valuable points only once after the successful transactions against the product. 

Further You agree that the feedback You provide on 'EXAM360 (Group) Website’s' shall be deemed to be non- confidential and will be displayed along with Your Name& Display Picture. While posting comments or feedback you must take care of the following points to maintain your account properly or else your feedback may be removed, hide. EXAM360 (Group) reserves the rights to Block, Terminate your account for False, Incomplete, Misleading or offensive/obscene contents.
  1. You should not post defamatory or illegal or offensive/obscene contents.
  2. You should not post false, incomplete, misleading information or posting any links. 
  3. You should not use meaningless which make no sense to other users.

17. INTELLECTUAL PROPERTY:
You agree and undertake and confirm that Your use of the website shall be strictly governed by the following agreements.
  
The content i.e. software, text, images, graphics, video, audio and design on 'EXAM360 (Group) Website’s' are the property of EXAM360 excluding the 3rd party content. All property of 'EXAM360 (Group) Website’s' are licensed to EXAM360.

As per Information Technology (Intermediaries Guidelines) Rules, 2011, No property from the EXAM360 (Group) website may be stolen, hosted, displayed, copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from EXAM360 (Group). Unaccredited use of our property may violate copyright, trademark and other applicable laws, and You shall be liable for criminal and/or civil penalties for the same. You are granted a non-exclusive, non-transferable, limited right to access the site and avail the services provided by EXAM360.

In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content or product displayed on EXAM360 (Group) website’s, or if You believe Your intellectual property rights have been violated in any manner through EXAM360 (Group) website’s, Please connect with our legal head through written E-mails at info@exam360.in or may also contact our support team at info.achieversrule@gmail.com and exam360.in@gmail.com . Also you can refer to EXAM360 (Group) website’s “Report Infringement” section.

18. PRIVACY: 
EXAM360 (Group) will not Sell your personal data to any 3rd parties for their marketing or any other purposes without your explicit consent, we only use your information as described in the Privacy Policy. User’s privacy protection is in our top priority. 

We understand clearly that You and Your Personal Information is one of our most valuable assets. We store and process Your Information on Cloud Based Hosting Server which is purely safe & secured. For more details about Privacy Policy please click here. 

EXAM360 (Group) may share personal information with OUR other entities only for marketing & other purpose. These entities may market to you as a result of such sharing of information, unless you explicitly opt-out.

EXAM360 (Group) may disclose personal information to third parties. This disclosure may be required by us to provide You with the access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose Your personal information to third parties for their marketing and advertising purposes without Your explicit consent.

EXAM360 (Group) may disclose personal information if required to do so under the law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

EXAM360 (Group) will share some or all of Your personal information with another business entity we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of the business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to Your personal information.

Your Consent: By using the EXAM360 (Group) website’s and/ or by providing Your Information, You consent to the collection and use of the information You disclose on the EXAM360 (Group) website’s in accordance with EXAM360 (Group) website’s Privacy Policy. You agree and undertake and confirm that your have read carefully and understand the Privacy Policy and the Terms & Content of Privacy Policy mentioned on EXAM360 (Group) website’s.

19. BUYER PROTECTION POLICIES: 
'EXAM360 (Group) Website’s' is dedicated to deliver 100% Buyer Protection to all users. Our well named Brand of trust clearly defines our values, reputation & promising the best service offered to all users.

✅ Genuine Products: 'EXAM360 (Group) Website’s' Promises all users to deliver the genuine products of all Brands or Regional Products, However, If you suspect any pirated copies are sold out by any local / online market place websites & using our brands, users can immediately E-mail us at info.achieversrule@gmail.com or exam360.in@gmail.com with proper details. So, our legal departments can investigate the case at the earliest. 

All products are sold at 'EXAM360 (Group) Website’s' is 100% genuine. We charge users for the original copies with latest prints as per the respective publication houses.

✅ Pricing: 'EXAM360 (Group) Website’s' listed all products with the actual M.R.P of the products. While adding any item to cart users can check properly the following points i.e. MRP, SP (Selling Price), Discount which may highlight clearly on that respective product.

✅ Refund: 'EXAM360 (Group) Website’s' team is 24*7 ready to work on users query. After validation of each case, we forward the case to our fulfilment centre. If our fulfilment centre found any single mistakes from our end in such cases only we will be liable to "Refund" full amount without any hesitation as per the procedure.

✅ Secure Payments: 'EXAM360 (Group) Website’s' Users' Personal Data is kept Confidential with us & with 3rd Party Payment Gateway platform i.e. Instamojo & Payumoney. All Online Transactions are 100% safe & secured by SSL (Secure Socket Layer). Infact, we won't interetsed to leak users data to any 3rd Party at any cost.

EXAM360 (Group) reserve the rights to block , terminate or suspend users account with or without any notice for false, incomplete claim or misleading information and may initiate legal actions as per the Law & Order against the users who files an invalid, false claim or provides false, incomplete, or misleading information.

Any person who, wants to claim Fraud Complains containing false, incomplete or misleading information or any fraudulent activities with EXAM360 (Group) website’s shall be guilty of a criminal and will be prosecuted to the fullest extent under the law.

20. GRIEVANCE:
Users who want to disapprove any contents, products or find any errors, difficulties on EXAM360 (Group) website’s are requested to give your feedback through E-mail at info.achieversrule@gmail.com , exam360.in@gmail.com . We assure our users that we will take necessary steps to improve.

21. GENERAL DISPUTE ON ORDERS:
In our experience we saw some common disputes arises from buyers end like
1. Return request for not getting delivery on time.
2. Product received is different from what is placed
3. Product received is in damaged condition
4. Error in contents of the product.
5. Error in Item Quantity.

Here are the related solutions or services which will be provided from our end.

1. 'Return request for not getting delivery on time': We operate through third party logistics service provider like FEDEX Courier, Delhivery, Gati, Trackon Courier, India Post etc. On booking of the items we provide our customers the attached tracking id of respective companies to our customers and users are requested to track the product items in the official websites of these respective courier companies. If any delay occured due to logistic courier companies we maynot be responsible for it but if users request us to followup the case in PRIORITY wise, definetely we will folloup your case & will try our best to deliver good quality support. In case if users need to get refund in such cases, we may issues partial refund depends on the return product conditions.

2.'Product received is different from what is placed': In this type of problems we have only one advice for our customers that on receiving the product if different product is received please make a short video graphic / Photo  as evidence of this item and send it to our official e-mail ids i.e. exam360.in@gmail.com and we will go through the evidence and will accept the return request, but in this case another situation may arise where the buyer has to ship the product by himself due non availability of 'PICK UP FACILITY' of our partner courier companies, We generally encourage our customer(s) to ship the product entitled for return via India Post because rate of this premiere govt institute is very low compared to others and the customers have to make payment of this shipment by himself or themselves. and they have to sent the payment receipt and tracking slip to us via E-MAIL.Upon receiving the product in absolute fine condition we will refund the amount (Price + Cost of shipment) within 48-72 hours or more. If customer(s) request for replacement we will initiate the replacement upon fulfillment of above conditions.

3.'Product received is in damaged condition'If the product is received in damaged condition buyers are requested to take video and photo of the damaged product and send it to our official E-MAIL ids i.e. exam360.in@gmail.com and make mention about it in Whatsapp helpline number. In this type of problem there are several factors involved like product mishandling by third party Courier service providers, mishandling by customer and placing fake return request so this kind of request need special enquiry and this work is done by our Replacement investigation department and this will take 24-48 hours or more upon receiving the product from customer. For shipment of the product from customer to us please go through the processes mentioned in 'POINT NO:2'.

4.'Error in contents of the product': In these cases buyers are requested to contact the publishers of the books except in the case of our in house publication i.e. EXAM360 PUBLICATION. We will not accept return and refund request in these types of cases and it is strongly advised from our side please go through the terms and conditions before making any such type of request as well as purchase.

5. 'Error in Product Quantity': In these cases if any item is missing, Users need to contact us directly through Whatsapp HELPLINE number or through E-mail at exam360.in@gmail.com. EXAM360 Dedicated support team will investigate the case immediately with in 0-2 Days or more. After validation of the case we may resend the missing item if found the error was done by EXAM360 Team. As these errors are very rare i.e. below 1%. In such type of cases we will re-send the item again without any further charges from users. But No Refund / Replacement (Other Products) will be entertained in this cases only.

22. SHORTAGE / EXCESS DEMAND:
The product shortage and excess demand is a situation in which the demands for a product exceeds its supply. During this shortage, if any products sold at EXAM360 will have the following criteria's:
 No Return / Replacement / Refund will be accepted once the item is sold.
 During SHORTAGE / EXCESS DEMAND of any products we may process order serially depends on the STANDARD order requests. But for Prime Members (Those who had paid extra amount) will be given extra preference.
 If the product is not in-stock in such situations users need to wait up to 30 days or more depends on the real time situations or may requests for refund after a deduction of 3% Transaction charges charged by the Payment Gateway. And during this wait i.e. up to 30 days or more EXAM360 will not be liable for any losses or damages.
 During Shortage of any products, we may request users to Pay Extra Amounts for processing the item. While demanding extra amounts users need to pay the amount through the given Links - Payments requests - Link 1, Payments request - Link 2. No other mode of payments will be accepted. 

ALERT: Be aware from fraud calls / e-mails. EXAM360 doesn't demand any extra Payments Request in any other accounts / Links except the above given links. If you suspect any frauds please report us immediately using the Emergency Helpline.
EXAM360 EMERGENCY HELPLINE

23. OTHERS:
All products sold at EXAM360 are 100% original & authentic. However while purchasing any products we request users to go through the product IMAGE properly instead of the Title, Description, User's comments, Etc. The Title, Description or User's comments may not be the same as per the content or cover page of the books.  Also we request to go through the Language properly using the cover image of the books before checkout. All Products sold at offer's will not be eligible for any type of Return / Replacement / Refund.

24. CONSENT:
By using 'EXAM360 (Group) Website’s', you are here by consent to our disclaimer(s) and agree to its terms & conditions. If you need any more information or have any questions in your mind about our sites Terms & conditions, Privacy Policy, Return Policy, Delivery Policy, feel free to contact us through E-mail or Helpline.

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