Delivery Policy

Get your ordered delivered to your door step in Limited Time Window. To Track your shipment follow the official website of the courier partners.

is a part of EXAM360® (INDIA) which is a registered brand and we understood you want your ordered item fast like rocket speed and safely. Here is our guarantee on all orders to our valuable users. EXAM360® (INDIA) assure users to deliver the ordered product throughout all Pin-codes (Up to 1.55 Lakhs Pin-codes Coverage) at best & challenging price. For successfully orders, Users (Buyers) needs to fill the correct address in below format at the time of placing an order or checkout. While entering the address users need to take special attention to fill proper address i.e. Full Name, C/O (Parents / Guardian Name), House No, Landmark, Mobile Number and others address related details. If Users belongs to Rural / Village area where House / Door No. are not available in such cases users need to fill other requisite details i.e. Full Name, C/O, Village, Landmark, City, State, Pin Code, Contact No., Etc.

Correct Address Form

NOTE: Please try to fill correct address carefully as per the given patterns for hassle free door step delivery. For any incomplete or insufficient address if any type of issues occur, EXAM360® (INDIA) will not be responsible or liable for any losses/damages due to incomplete or insufficient information entered by the users.

FOR COMMERCIAL ADDRESS - EXAM360® (INDIA) always recommend Users to use the residential address instead of using any Commercial / work place address. However, if user's want to use School / College / Office / Work Place or any Commercial address, EXAM360® (INDIA) logistic partner or associates may deliver the product to the respective Office, Security gate or Gatekeeper or they may deliver to the office campus if entry of the delivery partners is/are allowed. So, it is the responsibility of users to enter proper and valid address carefully when you are using any commercial address for delivery of the product. EXAM360® (INDIA) will not be responsible or liable for any losses/damages due to incomplete information provided by the users.

Check orders status at:

Once EXAM360® (INDIA) received the order from customer, our internal team generally process it within 0-3 business days in general conditions. While processing the order, our dedicated warehouse team will follow few steps before despatching the products to the logistic partners:

1) Stage 1: 'Under Processing' - 
A) Stock Level Checking: This is the first step to check-out the stock level. If, the ordered item is physically 'In-stock' then it will be proceed within 0-3 business days but sometimes due to supply chain stuck, it may delay sometime than the given timeline. In case if the ordered item is 'Out of stock' and there are no updates provided by the suppliers (Supply chain) for up to 15 days, then user can raise refund request through 'EXAM360 CONSUMER GRIEVANCE' Portal -, Our internal team will investigate and process the FULL REFUND (Excluding the Payment Gateway Charges of 3%, which were charged by the Payment Gateway) in the same bank account through which the amount were debited or Our support team may ask you to share the refund details i.e. Bank Account, Phone Pe, Google Pay, Paytm or BHIM UPI, In that case user may need to drop an Email at '' to get the refund. Sometimes due to technical glitch on various payments gateway's we may credit the refund to another bank account as per the details collected from the customer.

NOTE: Typically refund in the bank account will reflect in 0-15 business days after processing the refund by EXAM360® (INDIA) Team. It is purely depends on the respective Payment Gateway. If any delay occur in refund by the Payment Gateway, In such cases users need to contact the respective Payment Gateway or they can contact our support team through 'EXAM360 CONSUMER GRIEVANCE' Portal -

IMPORTANT ALERT: None of our executives or employee of EXAM360® (INDIA) will ask any confidential credential details i.e. OTP, Password or demand any money outside EXAM360® (INDIA). However EXAM360® (INDIA) Executives are allowed to ask customer Bank Account No., Account Holder Name, IFSC Code only to initiate the refunds. If you suspect any kind of frauds you can report us immediately through 'EXAM360 CONSUMER GRIEVANCE' Portal -

B) Address Evaluation: As per our practical expertise in 25% -30% cases, few users filled incomplete address, So, we request users to please fill valid & complete address while purchasing any item from EXAM360® (INDIA) official websites in the above given format i.e. Name, C/O, House Name /No., Locality, City, Landmark, Nearest Post-office, State, Pin-code, Mobile No., E-mail Id.

However EXAM360® (INDIA) Order Processing Team will evaluate it. But, we cannot guaranteed that our internal team will always crosscheck the address. It is the sole responsibility of user, while purchasing any products users needs to enter the correct details carefully to avoid any dispute. Even it’s very difficult to evaluate multiples order while processing by our executives. If any issues occur due to Incomplete, Insufficient Address / Address not traceable by renowned courier partners, In such cases we may-not be liable for any losses or damages. Apart from this if there are other reasons like your address not serviceable by the logistic partners or Address Misprint, we will get in touch with you at the earliest through the registered Mobile No. & E-mail.

EXAM360® (INDIA) Support Team may contact you to your registered Mobile Number, Email to confirm your address. The dedicated Support Team may ask you some other required details related to the address only.

C) QC & Despatching: In this process the Ordered Item was thoroughly checked by our QC (Quality Control) Team. Once the item was cleared from the above 2 Steps by our team it will be “Ready for Packaging”. The item was properly wrapped by Transparent Open Zip Lock or Tamper Proof Packing Materials, Brown Paper Rapping or Corrugated Boxes depends on the Size, Volumetric Weight of the product. Once the item is packed by our Packagers & Movers Team it will be ready to “Despatch” through logistic partners. During the QC Check (Quality Control) EXAM360® (INDIA) executives basically focus on product condition, packaging and quality. However EXAM360 is not responsible for any Pages Missing related issues. While despatching the product through our logistic partners we properly verify each product i.e. Books Condition, Scratch Code (If Any), CD/DVD, Any other Free Materials attached with the books. But still if you are facing any issues you can contact our support team through ''EXAM360 CONSUMER GRIEVANCE' Portal -

2) Stage 2: 'Shipped' -
A) Confirmation: After successfully despatching the item through the renowned courier partner, our dedicated team will confirm you through automated E-mail with valid tracking details to your registered E-mail or Phone Number. EXAM360® (INDIA) work with renowned courier partners like Fedex, Gati, Delhivery, DTDC, Indian Post and other courier partners. on every orders. Users can check the status of the order though 'User Order Portals' i.e. to check the current status and if users want to track the shipment once the item is shipped, then users need to track it from the respective official websites of the courier partner.

Sometimes we may issues prior Tracking No / Consignment No / AWB No. to Users or Buyers before despatching the item, which clearly denotes that the item is under processing stage. For more information, Please visit 'User Order Portals' i.e. Once the item shipped from EXAM360 warehouse, the status of the order will change accordingly from 'Under Process' to 'Shipped'.

NOTE: Generally most orders of EXAM360® (INDIA) will shipped within 0-3 business days, if there are no problem in stock or supply chain issues. For any National / Public Holiday / Strike by the renowned courier partner it may cause delay in processing as per the real time situation.
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(Recommend - Always prefer "Standard Shipping")

EXAM360 generally stocks products in its warehouse or supplier's warehouse, but sometimes, few product may not be in stock where there are chances that we could procure those item / products from Publication House / Authorized Suppliers, Only those items we Highlighted under "Stock_On_Demand" when there's limited supply to local or offline markets. 

Procuring such products from the publication house can be challenging due to their restricted availability or occasional supply stoppages by publishers. Consequently, delivery times may vary from the general standard delivery timeline. 

Under these circumstances, shipments may take up to 30 days or more depends on the availability. If EXAM360 failed to arrange the product or the product isn't available anywhere, EXAM360 issues a Full Refund excluding the Payment Gateway Charges i.e. 5% deduction may apply for payment gateway charges, which are non-refundable. 

Buyers are advised against selecting Expedited Delivery for these "Stock On Demand" items. If buyer still chosen Expedite Delivery in "Stock On Demand" items, EXAM360 bears no responsibility for delays or losses. Even with expedited delivery, buyers must need to wait for the item to be arranged or procured. By purchasing under these conditions, you agree to these terms and conditions. Disagreement prohibits you from making purchases under this criteria.

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Extra paid services may include signature upon delivery, supplemental insurance, and prime shipping options which users can check only through the official website i.e. EXAM360 SHOP. This service includes additional 3 layer of security i.e. Receiver Signature + Product Insurance + Quick Delivery (3 Days). The shipping charges for Extra services may vary from the general shipping cost which depends on the distance & product volumetric weight / dead weight. For getting this services you can contact our support team through 'EXAM360 CONSUMER GRIEVANCE' Portal -

EXAM360® (INDIA) generally process all orders separately as per the Order Ids, But Sometimes if we received any multiple orders from the same Users Email Accounts with Multiple Order Ids but the Delivery Address are same. In that cases EXAM360® (INDIA) reserves the rights to merge the Order Ids & ship it in one box / packaging which will help the users to collect it in single package instead of collecting multiple packages. It help the users to get the ordered item in a Single Box / Packet. While processing multiple orders in single packaging users will get only 1 Tracking ID in all the different Order Ids. If our warehouse team issues single Tracking ID for multiple Order Ids, it clearly denotes that it is merged in One Package.      

We can take your request for change of address as long as the order has not been handed over to the courier partner. If the ordered item was shipped recently or packed, then we could not make any changes in address at any circumstances.

While changing the address users need to contact the support team and needs to send the New Address with ORDER ID & Mobile No. through 'EXAM360 CONSUMER GRIEVANCE' Portal - by registering from the same E-mail Account which were given at the time of placing the orders. For Buyer Protection, if we receive any request from other E-mail Id we will not allow to change.

In case the order has not reached the "Shipment" stage users can contact us through 'EXAM360 CONSUMER GRIEVANCE' Portal - only. To ensure safety of your package, we may do additional verification of your identity on email or phone or our warehouse team may ask further questions regarding your orders to verify your identity.

During Quality Control (QC) at our fulfilment centre, if we come across any issue with the product or the package content or any issues related to incomplete address or insufficient address, we may keep the shipment on hold without any questioning. Within 0-72 hours our support team may contact you to resolve the issues. Once the issue resolved, the package will be shipped to the courier partner.

But If we didn't get any response from the Users i.e. through E-mail / Phone, we may hold the shipment until clearance of the Address or other required details.
EXAM360® (INDIA) generally shipped all order item from warehouse in just 0-3 Business Days if the Order Item is IN-STOCK. Once the item is shipped, User's / Buyer's will get proper E-mails updates with valid Tracking details, which users can check through the official portal as well at

Generally the order item takes 2 to 8 business days to deliver the order after it has been shipped from EXAM360® (INDIA) warehouse. The number of days could vary depending on your address or location. If you are residing in Main Land City then it will be delivered within 3-8 business days for Standard Shipping Mode & 2-4 business days for Expedite Shipping Mode or more which purely depends on the courier partners but if you are from Rural / Village / Remote location then it may takes more time.

As per EXAM360® (INDIA) Policy standard the respective courier partner will deliver the item to your door step as in the given registered address if the ordered address is proper & accurate. In most cases the respective private owned courier partner may contact you through Call while the package is Out for Delivery. But if the shipment was shipped through Indian Post, you may not get any Call while the package is Out for Delivery. For hassle free shopping experience users are requested to track the order on regular basis at as well as to the respective official websites of the logistic partners once the order item is marked as 'Shipped' by EXAM360 officials.

However, if the package is not delivered to you within 7-10 business days and you do not see any movement in the last 48-72 hours on the logistic partners official websites, you should contact our support team through through 'EXAM360 CONSUMER GRIEVANCE' Portal - Our support team will lodge the complain to the courier partner and also follow up the case until the order delivered to the address. In some situations users need to keep patience as per the respective courier partner official Policy and T&C.

EXAM360® (INDIA) process customers orders as per the warehouse suitability for the following conditions :-
  1. If we receive any Orders from same user email ids and have same delivery address, In that case our internal team may merge it in One packaging.
  2. For any type of natural disaster, Pandemic or any conditions which are not in our control, In those cases we may delay to process the orders.

RTO (Return to Origin): 
RTO stands for ‘Return to origin’. The courier had tried to deliver the order at your given address but failed to deliver due to the listed below possibilities and it is now in Returning Stage to our fulfilment centre. Before an RTO is initiated, the respective courier partner’s generally takes 3 delivery attempts to the address or may contact you on your phone. but if the Contact No. / Address is not valid in such cases they hold for few more days to claim the order. If still no claim found in such cases the logistic partners Return the Shipment to the sender which is termed as "RTO".

While preparing for RTO, mostly all courier partners gives the chance to “Claim” the item directly from office & hold the shipment for next 2-5 Business days in nearest office. But if the consignee Un-claimed, in such cases the respective courier partner 'Return the shipment to the Origin'.

As per EXAM360® (INDIA) Policy standard once we receive the RTO from the respective courier partner, our executive may contact you either through Call / E-mails with detail information for validation purpose or may resend the Package again without any additional charges.
  1. Re-Shipped: After getting confirmation from the User (Buyer) by our executive through any mode of communication, again the item will be Re-shipped through Regular Courier Service Only without any extra charges. However If, users needs Expedite or Prime courier services, in such cases users need to Pay Extra Charges depends on the courier partners & the product volumetric weight / Flat weight (Whichever is more). i.e. the difference between the Shipping charges (Expedite / Prime Charges - Regular Charges). While Paying the EXTRA CHARGES users need to the Pay only through the Official EXAM360® (INDIA) Android App or Official Links.
  2. Refund (For Courier Return): If, users want to get refund in-such cases users can get it easily after deduction of some charges which cannot be reversed. The refunded amount will reflect in the same bank account / upi in 7-15 business days or more.
  3. General Cause of Non-delivery: Incomplete address, Insufficient Address, Address not found, Address Non-Traceable, Door Locked, No response given at the time of delivery, Unavailability, Invalid Contact Details or Phone No. 

The amount that you paid while ordering at EXAM360 SHOP - Online Book Store includes the Product Price and Courier charges. You are not required to pay any extra amount at the time of receiving the orders for Pre-Paid Orders by any of our logistic partners. If, any courier partners ask any amount you can immediately contact us through the given helpline without paying any extra values.

The shipping charges which was charged by EXAM360 are calculated on the basis of Product Volumetric weight / Dead weight (Whichever is more) + Packaging Cost, Tariff & Fuel Cost. As per EXAM360® (INDIA) policy standards we have Flat Shipping Rates throughout India. The shipping charge includes 'Packaging Cost + Tariff + Fuel Charges' from origin to the destination. However as of now for Pre-Paid orders two choices are available for users i.e. Standard Shipping Method & Expedite Shipping Method. Users can choose the shipping method depends on there suitability.

Generally the logistic partners delivers from Monday to Saturday in-between 7AM - 9PM. Sometimes they may deliver the orders on Sunday. If the Destination Pin-code is located in main land city then generally the logistic partners takes 4-6 Business Days to deliver the products from our warehouse to the destination pin-codes throughout INDIA, But if the destination Pin-code is located at remote location then it may takes more time. The delivery time is purely depends on many factors like distance, location, Availability, Etc. As we can give you the rough estimated timeline which may vary from real time. To get the actual details about the shipment users need to track through official website of the respective logistic partners only. But below we have some analysis based on the last year Track Records:

DELIVERY TIMINGS (General Analysis)




Main Town / City

4-8 Days

3-5 Days

Outside Town / City

6-10 Days

4-6 Days (If Service Available)

Remote Location

7-12 Days

5-7 Days (If Service Available)

If the item shows delivered in official website of the courier partners but didn't received the package, In such cases users need to contact us through 'EXAM360 CONSUMER GRIEVANCE' Portal - But before contact our support team, please make sure that if the given address is School, College, Office or any Commercial or housing society, please check at the Reception Counter (If any) / Main gate or Ask Security Guard / Watchman / Reception. If still if you are facing any trouble, you can immediately contacts us through 'EXAM360 CONSUMER GRIEVANCE' Portal -

Users (Buyers) are requested to entered complete residential address properly which helps the logistic partners to deliver the shipment to the actual address. But if your address is incorrect / Invalid / Non Traceable then we may not be able to help you. However, EXAM360® (INDIA) will follow-up the case until proper resolution.

EXAM360® (INDIA) assure all users that the Order item will delivered to you properly with accuracy. But we may not be under any liabilities for the losses / damages if users using "Office, Work Place or Other Commercial Address" address for delivery. We request all our valuable users to use residential address only while placing any orders instead of using any commercial address. If users using any Office, Work Place address then if the logistic partner shows "Item Delivered" we will also treat as per there official records. No further questing will be answered.

As per our experts guidelines, If you have used office / work place address, Then before lodging any complain to us, please make sure from your respective office 'Security Guard / Staff / Reception / Etc.' about the package. Generally the logistic partners delivered the item to 'Security Guard / Staff / Reception / Etc.' due to some restrictions. If still if you are facing any issues, please contact us through 'EXAM360 CONSUMER GRIEVANCE' Portal -

If any dispute occur related to Residential address, be sure EXAM360® (INDIA) official executives will help you to resolve the cause but users need to cooperate with us as per the regulations. Also EXAM360® (INDIA) can assure we will not waste your money easily. Sometimes due to huge pressure by the logistic partners they may delay to respond the complaint, But users can directly be in touch with us through 'EXAM360 CONSUMER GRIEVANCE' Portal -

In case, you discover that Courier Company has marked the delivery to another city / address, you should immediately contact us through 'EXAM360 CONSUMER GRIEVANCE' Portal - and our support team will follow-up the case until resolution. If any such type of incident happen we will take the responsibility of that Losses / Damages and EXAM360® (INDIA) will re-issue the new product to the Users (Buyers) without making any losses to our valuable Users (Buyers) but after getting the clarification from the respective courier partners. During the mean time Users need to cooperate & follow the guidelines given by EXAM360® (INDIA) officials.

We request all users to be maintain the 'Parliamentary Language' while communicating with EXAM360® (INDIA) officials. If, you are face any issues seriously we would like to help you. but if found any fraudulent activities we may not provide any further support & may forward the case to the respective 'Legal Department' for further enquiry.

Cataclysmic events and different conditions outside our ability to control can sporadically disturb our Services. If there is an active service disruption, it will be notified under 'Live Updates' Page. To read the latest news and information, please regularly follow the 'Live Updates' page. If you are in hurry or expect standard delivery overnight, we suggest you not to make any purchase.

You can track the shipment on the respective courier partner’s official website using the airway bill number (also known as AWB No./ Tracking Number / Consignment Number). Sometimes in Almost Logistic Courier Partners after despatching the item it may takes 12-24 Hours to update on its server. However, after receiving the Email you can check it directly to the respective courier partner’s website. If it shows "Consignment Not Found" on the courier partner’s website, You need to wait up to 48 Hrs. After then if still the issues not resolved in such cases you can contact us directly using the given 'EXAM360 CONSUMER GRIEVANCE' Portal -

If you see that there is a movement of your package in last 48-72 hours, it simply denotes the Order is on the way for deliver & please allow the courier partner’s to give few more days time to deliver it to your door step.

If any article is not delivered in Estimated Time Line then users can track through official website of the respective courier partners. If found no such movement in last 48-72 Hrs. then contact us immediately at 'EXAM360 CONSUMER GRIEVANCE' Portal - But in general conditions sometimes the courier partner may delay in delivery from which may vary up to +/- 5 Days.

Gift-wrap facility is also available on all the orders before shipping to the addresses. To avail this facility users need to Pay A Small Charges after completing the orders. While Paying the Small Charges users need to contact our support team through the given helpline or you can contact using 'EXAM360 CONSUMER GRIEVANCE' Portal -

Regular Packaging (Normal Packaging): Free.
Standard Packaging (Wrapping materials): ₹30
Premium Packaging (Including Box): ₹50


For General Enquiry Email us: ''
To Know More About 'How to Complaint' - CLICK HERE

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To Track the shipment, we recommend to always track through official website to get the official updated results. If any issues found at the time of tracking, you can contact the Support at


(Click on the Courier Name to Redirect to Official Website)

Courier Name

Website Link / URL

India Post

Trackon Courier

Blue Dart Express





Xpress Bees


Ecom Express


The Professional Couriers

First Flight

Shree Maruti Courier Services

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