Hotel Front Office: Operations and Management | By JataShankar Tiwary & R. Tewari | Revised Edition | Oxford University Publication ( English Medium )

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Hotel Front Office: Operations and Management | By JataShankar Tiwary & R. Tewari | Revised Edition | Oxford University Publication ( English Medium ).

"Hotel Front Office: Operations and Management" is a comprehensive guide for students and professionals in the hospitality industry who are looking to enhance their knowledge and skills in front office operations. Written by JataShankar Tiwary and R. Tewari, this revised edition published by Oxford University Press provides an in-depth understanding of the various aspects of managing a hotel's front office. The book covers a wide range of topics including front office organization, communication skills, guest services, reservations, revenue management, and technology in the front office. It also delves into the importance of customer service, handling complaints, and managing difficult situations effectively. With real-life case studies and examples, readers can gain practical insights into the day-to-day operations of a hotel front office. Whether you are a student studying hospitality management or a professional working in the hotel industry, this book will serve as a valuable resource for enhancing your understanding of front office operations and management. The clear explanations, detailed illustrations, and practical tips provided in this book make it easy to grasp complex concepts and apply them in real-world scenarios. With its updated content reflecting the latest trends and practices in the hospitality industry, "Hotel Front Office: Operations and Management" is a must-have guide for anyone looking to excel in managing front office operations effectively.

The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections- Hospitality Industry, Front Office Operations, and Front Office Management have been thoroughly revised and made concise for better understanding of the concepts.

✅ Why It’s a Good Choice

The textbook offers a comprehensive, well-organised treatment of front office operations and management, tailored specifically to hospitality/hotel management courses — so if your syllabus includes front office as a core module, this book aligns well.

Because it combines theory with practical examples and assignments, it helps students move from understanding concepts to applying them — important in hospitality education where operational readiness matters.

For institutes using English medium instruction, the book’s language and layout make it accessible and suitable for classroom teaching and individual study.

The revised edition ensures that the content remains relevant for current hotel industry practices and updated standards.

Search Key - Hotel Front Office Operations, Hotel Front Office Management, Hotel Front Desk Book, Hospitality Management Textbook, JataShankar Tiwary Books, R. Tewari Publications, Oxford University Press Books, Hotel Guest Services Guide, Hotel Reservations System, Revenue Management Strategies, Customer Service Skills Training, Handling Guest Complaints Book, Technology in Hotel Front Office, Hotel Industry Best Practices, Hotel Front Office Case Studies, Hospitality Management Curriculum, 17 .Front Desk Operations Manual, 18 .Hotel Administration Textbook, 19 .Front Office Procedures Book, 20 .Hotel Receptionist Training Materials, Publisher ‏ : ‎ Oxford University Press; Second Edition (1 January 2016), Language ‏ : ‎ English, Paperback ‏ : ‎ 404 pages.

Product Details

SKU / BOOK Code:	oxfrd-hotl-frnt-offic-(E)
Publisher:	Oxford Publication
Author:	JataShankar Tiwary
Binding Type:	Paperback
No. of Pages:	404
ISBN-10:	NoteApplicable
ISBN-13:	NoteApplicable
Edition:	Revised Edition
Language:	English Medium
Publish Year:	2025-11
Weight (g):	2600
Product Condition:	New
Reading Age:	Above 18 Years
Country of Origin:	India
Genre:	Competitive Books
Manufacturer:	Oxford Publication
Importer:	Oxford Publication
Packer:	Fullfilled by Supplier

Product Description

Hotel Front Office: Operations and Management | By JataShankar Tiwary & R. Tewari | Revised Edition | Oxford University Publication ( English Medium ).

"Hotel Front Office: Operations and Management" is a comprehensive guide for students and professionals in the hospitality industry who are looking to enhance their knowledge and skills in front office operations. Written by JataShankar Tiwary and R. Tewari, this revised edition published by Oxford University Press provides an in-depth understanding of the various aspects of managing a hotel's front office. The book covers a wide range of topics including front office organization, communication skills, guest services, reservations, revenue management, and technology in the front office. It also delves into the importance of customer service, handling complaints, and managing difficult situations effectively. With real-life case studies and examples, readers can gain practical insights into the day-to-day operations of a hotel front office. Whether you are a student studying hospitality management or a professional working in the hotel industry, this book will serve as a valuable resource for enhancing your understanding of front office operations and management. The clear explanations, detailed illustrations, and practical tips provided in this book make it easy to grasp complex concepts and apply them in real-world scenarios. With its updated content reflecting the latest trends and practices in the hospitality industry, "Hotel Front Office: Operations and Management" is a must-have guide for anyone looking to excel in managing front office operations effectively.

The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections- Hospitality Industry, Front Office Operations, and Front Office Management have been thoroughly revised and made concise for better understanding of the concepts.

✅ Why It’s a Good Choice

The textbook offers a comprehensive, well-organised treatment of front office operations and management, tailored specifically to hospitality/hotel management courses — so if your syllabus includes front office as a core module, this book aligns well.

Because it combines theory with practical examples and assignments, it helps students move from understanding concepts to applying them — important in hospitality education where operational readiness matters.

For institutes using English medium instruction, the book’s language and layout make it accessible and suitable for classroom teaching and individual study.

The revised edition ensures that the content remains relevant for current hotel industry practices and updated standards.

Search Key - Hotel Front Office Operations, Hotel Front Office Management, Hotel Front Desk Book, Hospitality Management Textbook, JataShankar Tiwary Books, R. Tewari Publications, Oxford University Press Books, Hotel Guest Services Guide, Hotel Reservations System, Revenue Management Strategies, Customer Service Skills Training, Handling Guest Complaints Book, Technology in Hotel Front Office, Hotel Industry Best Practices, Hotel Front Office Case Studies, Hospitality Management Curriculum, 17 .Front Desk Operations Manual, 18 .Hotel Administration Textbook, 19 .Front Office Procedures Book, 20 .Hotel Receptionist Training Materials, Publisher ‏ : ‎ Oxford University Press; Second Edition (1 January 2016), Language ‏ : ‎ English, Paperback ‏ : ‎ 404 pages.

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